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FREQUENTLY ASKED QUESTIONS

We've learned the most-asked questions and are adept at adjusting to anything that comes up in the moment to ensure a smooth and flawless journey.  Browse our knowledge library below, and feel free to reach out if you don't see the answer. 

Welcome to Journey Morocco FAQs! Discover essential information about traveling to this enchanting North African country. From cultural customs and safety tips to must-try cuisines and popular attractions, find answers to your frequently asked questions for a delightful and worry-free Moroccan adventure.

FAQ
  • I'm excited to visit Morocco but only have a limited amount of time there. What are the sights I shouldn't miss?
    We know you want to see as much as possible on your trip to Morocco! Depending on the amount of time you have, your Diamond Concierge is happy to recommend strategic targeted tours so you can see the most sights in the shortest time. Your must-see places will depend on the city you visit. A few quick ideas to get you started: Casablanca Hassan II Mosque Corniche Medina, central market, and souq Cathedral du Sacre Coeur Museum of Moroccan Judaism Muhammad V Square Morocco Mall Marrakesh Bahia Palace Jemaa el-Fna square and the old medina Visit the Palmeraie View the Koutoubia mosque Souk Semmarine, Souk Place des Épices, and Souk Cuisine Maison de la Photographie Jardin Majorelle-Yves Saint Laurent Mansion The Mellah, historic Jewish quarter Fes Legendary Fes medina Leather tannery The Blue Gate Bou Inania Madrasa, the world's oldest university Bab Al Amer Gate Jnan sbil Gardens Rabat Hassan Tower Kasbah of the Udayas Mausoleum of Mohammed V Chellah Andalusian Gardens Royal Palace of Rabat Meknes Lahdim Square Mausoleum of Moulay Ismail Bab El Mansour Laalej Dar Jamai Museum Heri es-Souani
  • I'd like to be pampered at a hammam, or traditional Moroccan bath, during my trip. What do I need to know?
    There are two types of hammams, or bath-houses, you can visit in Morocco. The first is geared more toward tourists, and the second has a more local flavour. If you prefer a more upscale, spa-like experience, we suggest you consider a tourist hammam. These are no less authentic than the local hammams, but you might find they're more aligned to your expectations of a spa day. Journey Morocco can make reservations on your behalf at the best hammam in your area and price range. When you arrive, the hammam will assign to you a personal attendant, who will direct you through private and escorted portions of your bath experience. You will be asked to undress, and provided with a private changing area. Your attendant will instruct you to remove all your clothes, or to leave on your undergarments if you prefer. Men are required to wear bottoms in the hammam. Women are allowed to go to the hammam while menstruating; just prepare yourself with the hygiene supplies you need for a bath experience. You will be given a robe and instructed to meet your attendant. You will then be guided through a relaxing meditation, and soaped and scrubbed by your attendant. After that, you are given a hot rinse, rough scrub, and hair wash. Following your bath, you will be invited to relax in a recliner with a warm cup of Moroccan mint tea likely a plate of sweets.
  • I want to take a camel ride. Do the camels enjoy giving people rides? Do they get tired?
    The UK-based Born Free Foundation claims that there is no proof that riding camels causes them harm. They are not dubbed "ships of the desert" for nothing; they are made for hard living. An adult camel can travel up to 25 miles (40 km) per day, carry up to 1,300 pounds (590 kg), and go without water for 10 days. Camels are very, very intelligent and they form a strong bond with their care-takers. Camels can easily live for 35-40 years. Riding camels is an intrinsic part of Moroccan heritage and culture. Riding a camel requires the camel's cooperation. They are never afraid to speak up and make their opinion known. Our operators are happy to tell you how their camels are treated. Journey Morocco loves all animals - especially camels - and only works with local camel excursion providers who treat their animals ethically, give them room to roam, rest them regularly, and provide ample shade, food, water, and veterinary care. Morocco does not have strict animal welfare laws, though the criminal code provides general protections for animals. This can mean that the ways camels are treated between various owners and providers of rides can vary greatly. Journey Morocco refuses to work with those who treat their animals - be they camels, donkeys, horses, or something else - humanely. When considering which camel to ride on your own, look for an animal who is calm and settled. Check for wear spots under their harnesses, signs of rough treatment such as missing fur patches or bleeding skin under nose-pegs. There should be only one rider per camel; ask to ride your own camel.
  • What types of clothing should I pack?
    Morocco has a tropical climate. Temperatures and climates throughout Morocco can vary greatly. We suggest keeping practicality, weather, as well as social customs, top of mind, when packing for your trip to Morocco. As a guide for packing for the weather, average temperatures in the Atlas mountains are: March - May: 26°C/79°F high 13°C/55°F low June - August: 36°C/96°F 20°C/68°F low September - November: 28°C/82°F high 14°C/58°F low December - February: 20°C/68°F high 7°C/45°F In the Sahara Desert, daytime temperatures can reach as high as 46°C/115°F or as low as 5°C/41°F at night. We recommend packing: Loose, lightweight, breathable fabrics: linens, cottons Counter-intuitively, long sleeves can keep you cooler and help avoid sunburn A hat to protect your eyes and face from the hot, intense sun A lightweight jacket, hoodie, scarf or wrap - temperatures can drop quickly and dramatically when the sun goes down A large scarf, or shemagh, that can be used to protect your face from the sun, or to protect your eyes and nose from desert winds and sudden sand-storms Jeans or full-length pants Midi and maxi skirts or dresses Culottes or capris A long-sleeved top A small folding fan or lightweight, compact, battery-operated fan Be prepared to dress more conservatively and modestly than you do at home. Moroccans are generally tolerant, and understand that international visitors tend to dress in different styles. Rural areas are more conservative and traditional than the large cities like Casablanca and Marrakesh. Rules of thumb when packing for your trip to Morocco: Tops that cover the shoulders A wrap Wide-strap tank tops can be permissible in the hottest months T-shirts with short or elbow-length sleeves are fine Polo shirts Shorts and skirts reaching a couple inches below the fingertips or longer Keep a scarf or cover-up handy if you need it in a pinch Women in Morocco are not expected, or required to cover their hair or face Modest, fitted clothing is fine Apparel to avoid: Visible undergarments, thongs, or bra straps are to be avoided Tank tops, tube tops, camisole tops, and cold-shoulder tops Tight clothing Revealing clothing Avoid wearing low-rise jeans Avoid wearing swimwear when not at the beach Avoid low-cut tops, showing cleavage, and crop tops Men and women should avoid revealing clothes
  • What types of shoes are best to pack?
    Cities, villages, and most places throughout Morocco are highly pedestrian. You can expect to do a lot of walking during your visit to Morocco with Journey Morocco . Comfortable, practical footwear during your trip to Morocco are a must! This will help you to Avoid blisters Avoid tripping and stumbling over uneven pavement or sidewalks. Sneakers or closed-toe shoes are a great option and can serve a couple purposes Closed toe shoes protect your feet from dirt or debris in the cities Closed toe shoes protect your feet from being stepped on in crowded medinas Closed toe shoes are considered to be more modest than flip-flops or sandals Feet are often overlooked when it comes to sunscreen! Sneakers, trainers and tennis shoes protect your sensitive feet from sunburn Flexible, flat-heeled shoes are a perfect choice for your trip to Morocco from the beach to the Sahara: Ballet flats Slides Birkenstocks You will probably want to pack footwear or boots that you can hike a variety of terrains in: Rocky deserts Sandy deserts Pavement Cobblestone streets Dirt roads and pathways Socks or liners What about stillettos or wedges? High heels look great, and are a fun option for a night out at one of Marrakesh's posh ultra-lounges. We don't recommend heels or wedges for everyday outings, because your feet are more likely to become sore, and it is easy to trip on the sometimes uneven streets and pavement throughout Morocco. One other footwear consideration might be to bring a pair of lightweight, disposable flip-flops for use showers or washrooms at places such as the beach.
  • Ooops! I forgot to pack something I require. What now?
    Don't worry! The helpful Journey Morocco staff know where to find almost anything you require, or might have left at home. It is our pleasure to take you to the store to purchase it, to fetch it for you and bring it to your hotel, or to direct you to the best place to obtain it. In the case of urgent, missing equipment, medication, or other times, we can arrange, at your expense, an overnight courier service to your current location, tailored to your requirements.
  • What types of swimwear and beachwear are permitted in Morocco?
    Morocco is home to some of the world's most beautiful beaches and luxurious swimming pools. Like you, we love to swim! Although we are a Muslim country, Moroccans are tolerant and very accepting of other people and cultures. While it's mindful to be respectful in your choice of attire at the beach, as well as elsewhere, during your trip, your regular swimsuit or trunks should be fine. A few tips and pointers about packing swimwear for your trip to the beach in Morocco: Beachwear is for the beach. It is not socially acceptable to walk around town, into beach shops and restaurants in your bathing suit, even with a cover-up or towel on. One piece swimsuits are fine Bikinis and two-piece swimsuits are fine Avoid overly revealing bathing suits, including options with a thong bottom that show your rear, and barely-there bikini tops There is no nude beaches or nude swimming in Morocco There are no topless beaches in Morocco Men can wear either traditional swim trunks or speedo-style briefs. Thongs and overly tight swimwear should be avoided. Many men wear a tank top while swimming You will see people dressed in all types of swim attire, from cute bikinis, to swimwear that covers the full body.
  • Do I need to wear a hijab, head covering, or face covering while I'm in Morocco?
    Women in Morocco are not required to cover their hair or face. This includes locals and foreign visitors. When touring certain areas in Morocco, it can be advisable to cover the hair as a sign of respect. You will see some women wearing a hijab, burqa, abaya, headscarf or other religious garb. Other women, particularly younger women in the urban areas, opt for a different style of dress. It is based on personal preference. Morocco no longer has a national mask mandate to combat the spread of covid-19, though some destinations may require or recommend you wear one. We suggest carrying a mask with you, just in case.
  • Can I wear my hat indoors?
    Moroccan sunshine can be very, very hot! It is always good to wear a hat, with a brim that shields your face and eyes, for protection from the elements. You can wear your hat at most places indoors; though you might be asked to remove it, out of respect, at certain sights with religious or spiritual significance.
  • Is it okay to wear shorts in Morocco?
    Wearing shorts while in Morocco can be considered rude by both men and women. However, Morocco becomes extremely hot, and shorts are commonplace, especially among men. Avoid daisy-dukes, low-rise shorts, short shorts, Spandex, Lycra or biker shorts, and overly tight shorts. Capris, culottes, or shorts reaching to the top of the knees or longer are acceptable. Wearing shorts in Morocco may offend some people. We recommend that you use your best judgement, and ask if you have questions. On long car tours, you are free to dress as you like with your Journey Morocco chauffeur and guide. We suggest bringing layers, or something you can cover up bare shoulders and legs with, in more rural areas.
  • I prefer to wear clothes typically intended for the opposite gender. Is that okay to do in Morocco?
    Morocco is still very conservative when it comes to perceptions of traditional gender roles, especially in rural areas. This includes clothing options. We know how important it is for you to be comfortable on your trip; but part of staying comfortable includes not dressing in a way that might draw unwelcome ire from the locals. While it is acceptable for women to wear trousers, we suggest that you dress as inconspicuously as possible and adhere to Moroccan standards of modesty in dress for your safety and comfort. In Morocco, the dress code is generally conservative, and traditional gender norms are prevalent. While it is generally accepted for men and women to wear Western-style clothing, wearing clothes typically intended for the opposite gender might draw attention or even be seen as unusual in some areas. For those who prefer to express themselves through clothing that doesn't conform to traditional gender norms, it's essential to be mindful of the cultural context and local customs. In larger cities and tourist areas, people may be more accustomed to diverse styles of dress due to exposure to international travelers. However, in more conservative and rural areas, it's advisable to dress more modestly and adhere to local norms to avoid any potential misunderstandings or unwanted attention. For example, transgender or gender non-conforming individuals might consider wearing clothing that is culturally appropriate for the gender they identify with or adopting clothing styles that are more neutral. Overall, being respectful of local customs and norms while maintaining your personal identity is crucial during your visit to Morocco.
  • How much skin, shoulder, or cleavage can my outfit reveal in Morocco?
    Women and men in Morocco are expected to dress modestly. The less skin you reveal, the better. Avoid wearing low-cut shirts, crop tops that reveal the belly, and short skirts, dresses or shorts (above knee length). While it can be considered rude to wear shorts, or tank tops that reveal the shoulders, you will observe many locals dressing this way, especially in the height of summer heat. Opt for a wide-strap sleeveless top and loose shorts that do not reveal the thigh.
  • How short, or long, should my dress or skirt be when traveling to Morocco?
    Maxi, midi, and knee-length dresses and skirts are acceptable in Morocco. Avoid skirts with high-cut slits, cut-outs, or overly contoured to your body. We would suggest skirts no shorter than right above the knee.
  • I'm not Muslim and I wear a religious symbol or jewelry. What do I need to know?
    Modest and respectful religious jewelry and attire is fine to wear in Morocco. The Moroccan Constitution ays the state guarantees to everyone the freedom to “practice his religious affairs.” The Moroccan criminal code prohibits conversions to other religions than Islam. Religious proselytization in Morocco is a criminal offence and is punishable by fines of 200 to 500 Moroccan dirham ($21 to US$53) and 6 months to 3 years of prison. Foreigners may instead be expelled from the country. We recommend that, as with anywhere, adherents to persecuted or minority religions practice discretion.
  • Is tipping expected? What is the etiquette for tipping in Morocco?
    In Morocco, rounding up the bill and leaving gratuities at cafes and restaurants is customary although it is not required. The best way to express your gratitude for the wait staff, drivers, and other service providers is by leaving a little tip. It's customary to tip a variety of people, including café and restaurant waiters (1dh per person), museum and monument curators (3-5dh), gardiens de voitures (5dh), gas station workers (3-5dh), and porters who help you load your luggage onto buses (5dh). Although they never demand one, cab drivers always appreciate tips. Some upscale inns and eateries in Morocco have started tacking on a 10% service fee to patrons' tabs. Check if this is the case; if not, 10-15% of your payment should work. Rounding up the price is typically a smart idea for minor transactions, like a quick cab ride or café lunch. However, remember that adding one or two dirhams or simply throwing in some spare change could be interpreted negatively. You can run across circumstances where residents in Morocco's more tourist destinations request tips for services you might not ordinarily think of as compensated. For instance, even if they don't mention it before you take a photograph, you should anticipate being asked for a tip of about 10 dirhams (USD 1) if you want to snap a picture of a market vendor, artisan goods, a snake charmer, or oneself holding traditional goods. Your Diamond Concierge is aware of this and is by your side to smooth things over for you, talk to the locals as a local, or discreetly pay the small gratuity on your behalf. Your Journey Morocco Expert Local Guide will always be happy to take as many photos or videos of you as you would like for no extra charge. Even if they have only been following you, some residents may offer to give you an unofficial, seemingly free "tour" of the medina or neighborhood in exchange for a gratuity. You have the option of tipping each time you engage with a service provider, such as a multi-day driver, tour guide, or daily porter, or you can provide a single sum after your trip. For a tour guide in a group setting, a daily rate of 20 to 50 dirhams, or around $2 to $5, is customary; for a private service, consider a higher daily rate. However, it may not be usual for you, the individuals who look after you when you travel value tips highly. Keep smaller bills on hand so you can tip whichever much you like. This will also come in handy when buying market goods or street food, which are frequently affordable.
  • If somebody offers me free tea, coffee or refreshment, is it okay to accept it? Is it really free? Do they expect anything in return?
    Hospitality is a cornerstone of Arabic culture, and part of the charm of Moroccan people. During your private journey with us, you are likely to be invited to enjoy a cup of mint tea, coffee, or a small refreshment by the people you encounter. Please accept and enjoy. It is considered a sign of respect. Nothing is expected in return, a smile and heartfelt "thanks" ("shukran" or شكرًا in Arabic) go a long way. If you are in a shop, and you find their offerings to be of high quality and to your taste, making a purchase is always appreciated, and supports local artisans, vendors and craftspeople. No purchase, gratuity or gift in return is required as exchange or repayment for complementary refreshment.
  • Do I need to take my shoes off when visiting a private home or riad?
    Most riads expect guests to wear shoes or slippers in public areas of the establishment. You will be informed of their etiquette and rules when you check in. Follow your host's example and remove your shoes before entering the reception areas if you have been invited to a home. It is customary in Morocco to bring a present for your hosts at a Moroccan home. A small gift of thanks for your riad hosts is appreciated, though never expected. Sweet pastries, tea, and sugar are always welcome, and you can even bring meat.
  • Is it okay to hold my partner's hand, link arms, or share a small kiss with them? What is the etiquette for PDA?
    Holding your lover or girlfriend's hand is acceptable in Morocco. The older and younger generations frequently act in similar ways in public areas. Therefore, holding your partner's hand in public (not a place of worship) is not a problem. A public hug or stolen kiss is likewise acceptable. Anything more than that should be avoided in public. Always be mindful of your surroundings and public perception of PDA. It is common for male friends in Morocco to walk hand-in-hand. Same-sex couples visiting Morocco should practice more discretion than they typically might, due to very conservative social norms, and the fact that homosexuality is illegal in Morocco.
  • Do people shake hands in Morocco?
    It depends on the person. Men typically shake hands with men, and women shake hands with women in Morocco. When extending or offering your hand in Morocco, it is polite to use the right hand. Men occasionally shake hands with women in Morocco: not doing so is a reflection of social norms around physical contact between the sexes, and should not be considered as an insult if a man declines to shake your hand. An alternative greeting in Morocco is by placing your right hand over your heart after saying "hello" or, in Arabic, "salaam alaykum."
  • Is it considered polite or rude to make eye contact with strangers in Morocco?
    Making eye contact with friends, hoteliers, porters, shop-keepers, and restaurant waitstaff is considered normal and polite in Morocco. When out and about, making eye contact is considered an invitation to connect with someone. It is advised for travelers wishing to deflect unwanted attention or advances to avoid making eye contact with those people.
  • Is it permitted to talk about the King of Morocco?
    Morocco has lèse–majesté laws. These laws prohibit criticising, mocking or speaking poorly the Moroccan King. It is not permitted to jest, joke or make sarcastic comments about the King. It’s also illegal to deface anything with the king’s image on it. Breaking or disregarding this law is subject to a jail sentence of up to three years.
  • Do most people in Morocco speak English?
    There are a lot English-speakers in Morocco's major cities. Many people speak fluent or conversational English, especially in areas that are popular with tourists. In more rural parts of Morocco, working knowledge of English is less common. About 15% of Morocco's total population has a working knowledge of English. Your Diamond Concierge and Local Expert Guide will speak fluent English and are able to converse with any locals and provide language translation services for you.
  • What language is spoken in Morocco?
    Arabic is the official language of Morocco. In the larger cities, many people also speak fluent French and conversational or basic English. You will meet people who speak Arabic, Berber, French and English, or a combination of those languages. In the rural parts of Morocco, the majority of people speak Arabic or one of the four major Berber (Amazigh) languages: Tashelhit, Tarifit, Kabyle, Tamazight, and Tamahaq.
  • Do I need a special visa to visit Morocco?
    For up to 90 days, visitors from a lot of countries can visit Morocco without a visa. Currently, nationals of several countries—including Australia, New Zealand, the USA, the UK, the EU, and Canada—do not require a visa to visit Morocco as long as they have a passport that is typically valid for six months and an onward or return ticket (together with any necessary supporting documentation. Citizens of these countries do not need to apply for a visa for tourist visits of less than 30-90 days: Algeria, Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, China, Congo*, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gabon, Germany, Greece, Guinea*, Hong Kong (a stay limited to 30 days), Hungary (a stay limited to 30 days), Iceland, Indonesia, Ireland, Italy, Ivory Coast, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Mali*, Malta, Mexico, Monaco, Netherlands, New Zealand, Niger, Norway, Oman, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russian Federation, San Marino, Saudi Arabia, Senegal, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States of America. *These countries require an Electronic Authorization (AEVM) Nationals of other countries might be required to apply for a Morocco visa at your nearest embassy/consulate/visa center. How to apply for a Morocco tourist visa? Morocco's consular website has the most current information about visa requirements and types. Fill out all required forms and gather the necessary documents for your visa application Submit your documents online or through your local Moroccan consulate or embassy Remit the visa processing fee and await the results of your application
  • What are the Covid protocols and restrictions in Morocco?
    According to the US Embassy, Moroccan authorities lifted COVID-related travel restrictions on September 30, 2022. Passengers must only complete the Public Health Passenger Form and present it upon arrival. Passports must also have at least six months of validity at time of entry. The Public Health Passenger Form cam be obtained at your airport or port of entry. It can also be downloaded here: https://www.sante.gov.ma/PublishingImages/2021/protocole/FSP%20avion.pdf?csf=1&e=2iw7FK Travelers in transit are required to comply with the health guidance and regulations of their final destination. Morocco's official guidance on COVID-19 protocols can be found on this website: http://www.covidmaroc.ma/pages/Accueilfr.aspx Morocco's official guidance aligns with WHO recommendations to: Wash your hands regularly for 20 seconds with soap or a hydro-alcoholic solution. Cough or sneeze into your elbow or into a single-use handkerchief and dispose of it in a garbage can. Maintain a distance of 1.5m with your interlocutor. Avoid hand gestures, hugs and kisses and make sure the mask is worn. Take all precautions when going out
  • What vaccinations are required to visit Morocco?
    Tourists and visitors to Morocco are highly encouraged, though not legally required, to be up-to-date on the following vaccines, for their safety, and the safety of others: Chickenpox (Varicella) COVID-19 Diphtheria-Tetanus-Pertussis Flu (influenza) Hepatitis A Hepatitis B Measles Measles-Mumps-Rubella (MMR) Polio Rabies Shingles Typhoid
  • What is the weather like in Morocco? How hot and cold does it get?
    Morocco is located in the Northern Hemisphere, 3,558.44 km (2,210.99 miles) north of the Equator. The climate of Morocco is tropical. Morocco has a tropical climate. Temperatures and climates throughout Morocco can vary greatly. We suggest keeping practicality, weather, as well as social customs, top of mind, when packing for your trip to Morocco. Average temperatures in the Atlas mountains are: March - May: 26°C/79°F high 13°C/55°F low June - August: 36°C/96°F 20°C/68°F low September - November: 28°C/82°F high 14°C/58°F low December - February: 20°C/68°F high 7°C/45°F Temperatures in the Sahara reach above 35°C (95°F) and as low as 5°C (41°F). The coastline of Morocco has a warm, Mediterranean climate. The eastern coast of Morocco is tempered by southwest trade winds. Inland areas are subject to a hotter and more dry climate. In Southern Morocco, the weather is extremely hot and dry throughout most of the year. We suggest bringing a wrap, cardigan or hoodie for the nights, because temps can drop dramatically, especially during the winter months of December and January. The rainy season in Morocco's coastal regions is between November and March. In the summer, Morocco is dry and hot. There is a cooler climate in the Atlas mountains. Marrakesh and resort town of Agadir have an average winter temperature of 21°C (70ºF) . If you prefer to avoid the heat, the optimal times to visit are during the "shoulder seasons" of September, October and November in the fall, and in April and May during the spring.
  • Are there any items I might find that aren't permitted to be brought into, or taken out, of Morocco?
    Morocco, like all countries, prohibits certain items from being imported or exported. Other goods may require a customs declaration, or have a limitation as to the monetary value of goods being brought into or out o the country. To review the most up-to-date lists of such items, we refer you to Morocco's national embassy and official Customs guidance; as well as your country's official Customs regulation advisements regarding these matters.
  • I am not Muslim. What do I need to know during my trip to Morocco?
    Islam is the state religion of Morocco. Religious freedom is protected by the constitution, which guarantees freedom of thought, expression, and assembly, and the state guarantees every individual the freedom to “practice his religious affairs.” The governing laws of Islam, as it pertains to respect for the Prophet Muhammed and his descendants, must be followed. When visiting Morocco, or any Islamic country, it is advised to be of modest dress, limit consumption of alcohol, and speak respectfully of the Prophet. Alcohol is not widely available in Morocco, but can be found in urban restaurants, lounges, and clubs. 99% of Moroccan people adhere to Sunni Islam, with the remaining 1% are adherents of Shia, Quranism or Ibadism. Moroccan people are known to be welcoming and friendly to travelers and nationals alike. As a whole, Morocco is tolerant of other religions. That said, Morocco is a Muslim nation and, out of respect, visitors are required to follow our laws and requested to follow our customs. Over the millennia, Morocco has been a hub for Muslim, Jewish, Christian, and more recently, Baháʼí heritage. You can explore museums, historic sites, and religious monuments across the country. Non-Muslims are prohibited from entering Islamic mosques, religious sites, and shrines in Morocco. There is only one mosque that non-Muslims are permitted to visit: the Hasan II Mosque in Casablanca. Upon entering the mosque, you will be instructed in the proper, respectful etiquette, and when to remove your shoes and cleanse your hands. It is strongly advised not to photograph worshippers or people wearing religious garb either inside or outside of the mosque. Photographing worshippers and people without their permission can cause people to become agitated, in some cases, requesting to see and delete your photographs. Additionally, there are portions inside of the Hassan II Mosque where photography is not permitted. Your Guide will advise you. Journey Morocco encourages our guests to be circumspect and respectful of others throughout your journey.
  • Are people friendly in Morocco?
    Absolutely! Moroccan people are immensely friendly, tolerant, and welcoming. We pride ourselves on our hospitality. As a culture, this is one of our core traditions and values. We love sharing our traditions, language, and culture -- and learning about yours! Seeing you experience and enjoy the Moroccan way of life, whether it's your first visit, or you've become like family, makes our hearts happy. Whether at a riad, shop, restaurant, roadside stand, or private home, we want you to feel comfortable and welcome. Your warm Moroccan welcome begins from the first moment you set foot on our soil, when your Journey Morocco Concierge will greet you with a smile.
  • What time zone is Morocco in?
    Morocco is in GMT +1:00 timezone. As of 2018, daylight savings time is permanently observed. Morocco no longer sets its clocks ahead or behind in the spring and fall. Morocco sets its clocks back 1 hour during the month of Ramadan, the ninth month of the Islamic calendar.
  • I saw a beggar on my trip to Morocco. Is it okay to give them money?
    If you are a person who likes to give to the poverty-stricken or homeless, we suggest that you keep a few dirhams in Moroccan coins in your pocket for such instances. Do not pull out your wallet to donate. Be subtle and discreet with your gifts, as people are very observant, and seeing you donate to one person might cause others to make additional requests of you.
  • I saw a beggar on my trip to Morocco. Is it okay to ignore them?
    It is okay to avoid the beggars. You can simply shake your head "no," divert your eyes, and keep walking. Beggars in Morocco will not follow or harass you. If you do not want to give them anything, do. not speak with them further, they will get the message and leave you be. While in the company of your Journey Morocco concierge, your guide is adept at deflecting local beggars who may approach, and will firmly tell them not to bother you.
  • This is my first visit to an Arab country. What do I need to know when I visit Morocco?
    Arabii warmth and generosity is legendary. You are assured to experience luxurious hospitality in its highest form from your very first contact with Journey Morocco. We're delighted that you selected Morocco as your first destination in the Arab World. We know you'll be utterly enchanted by our ancient kingdom, and we're looking forward to meeting you. To help you feel comfortable and at home from the moment you land in Morocco, here's a quick primer about things you should know: Avoid romantic public displays of affection such as: kissing on the lips, canoodling, hugging, groping, fondling, etc., whether you are traveling with your boyfriend/girlfriend, romantic partner, or spouse. Holding hands is fine Holding, kissing or hugging your child(ren) in public is absolutely fine. It is typical for Arab men to walk hand-in-hand Criticising, jesting about, speaking sarcastically of, or any derogatory remarks directed toward the Prophet Mohammed are forbidden and prohibited by Islamic Law which is enforced by the government of Morocco. Criticising, jesting about, speaking sarcastically of, or any derogatory remarks directed toward the King of Morocco are forbidden and prohibited by Moroccan Law; such actions can result in jail time. Homosexuality and non-binary gender appointments are not yet widely socially accepted in Morocco. We advise you to exercise caution and discretion. Atheism is not widely accepted, nor understood in Morocco. We advise you to exercise caution and discretion. We advise you to exercise respect, caution, and discretion when discussing politics. While violent crime is extremely rare in Morocco, the crowded, narrow, bazaars, souks and medinas can be a haven for pick-pockets and petty thieves. Keep an eye on your bag at all times. Ensure that your bag is properly secured. Store your wallet in your front pocket. If possible, avoid using flashy phones or tablets and wearing visible brand labels, which sharp-eyed thieves may interpret as a sign of wealth and mark you as a potential target. Dress modestly when in public. Moroccans are generally tolerant, and understand that international visitors tend to dress in different styles. That said, exercising more discretion in your attire and dressing more conservatively than you typically might, will go a long ways toward conveying your respect for Moroccan customs and social norms. This includes: covering the shoulders, shorts and skirts reaching a couple inches below the fingertips or longer, keep a scarf or cover-up handy if you need it in a pinch. Visible undergarments, thongs, or bra straps are to be avoided. Avoid wearing low-rise jeans, wearing swimwear when not at the beach, low-cut tops, showing cleavage, and crop tops. Rural areas are more conservative and traditional than the large cities like Casablanca and Marrakesh. Women in Morocco are not expected, or required to cover their hair or face. Drinking alcohol in public is not permitted. Select restaurants, venues and lounges serve alcohol. Becoming drunk in public is not acceptable. There is zero tolerance for drinking and driving in Morocco. Pointing with your finger is considered an obscene gesture and should be avoided. Making the "OK" sign (a circle with your thumb and index finger) is an obscene gesture and should be avoided. The "thumbs up" sign is an insult and should be avoided. Do not take photographs of people, particularly women, without their permission. Pork is considered to be unclean by Islamic law and is not available in the majority of shops or restaurants. The governing laws of Islam, as it pertains to respect for the Prophet Muhammed and his descendants, must be followed. When visiting Morocco, or any Islamic country, it is advised to be of modest dress, limit consumption of alcohol, and speak respectfully of the Prophet. Alcohol is not widely available in Morocco, but can be found in urban restaurants, lounges, and clubs. 99% of Moroccan people adhere to Sunni Islam, with the remaining 1% are adherents of Shia, Quranism or Ibadism. Moroccan people are known to be welcoming and friendly to travelers and nationals alike. As a whole, Morocco is tolerant of other religions.
  • Can I visit Morocco during Ramadan?
    The Muslim holiday and holy month of Ramadan falls in the ninth month of the Islamic calendar. Morocco is open to tourists during this time, and Journey Morocco is happy to welcome our guests as we, with our community, reflect and seek spiritual rejuvenation during this joyful month. No matter what your creed may be, Morocco is historically known to be a place of deep spiritual healing and connection with the highest Source. Thus, the mont of Ramadan is a perfect time for you to visit our majestic Kingdom, and you will experience a unique cultural moment if you do. You may even find yourself invited to an iftar: the traditional dusk break-fast meal, often consisting of spiced harira soup, dates, dried figs, boiled eggs, and sweets such as chebakia, sellou, and fekkas. The onset of dusk is signaled by a public loudspeaker, which can be jarring the first time you hear it. You may find that your Journey Morocco Concierge, chauffeur, or Local Guide finds an appropriate and discreet time to excuse themselves for prayer, with your permission. Most businesses typically run as normal and are open throughout the day. Hotels and chain restaurants operate business as usual. Smaller shops, cafes and businesses tend to adjust their hours during Ramadan and open later than usual. Many restaurants and stores are open from 6pm-1am. Should you have a personal preference, dietary, or medical requirement to eat during traditional fasting hours, please notify your Diamond Concierge in advance, so we can plan for all contingencies and have food or snacks available to you. We will find a private place to respectfully have your meal away or sip water away from the sight of others.
  • What are some basic Arabic words and phrases I can learn before my trip to Morocco?
    Arabic is the official language of Morocco, to us, it's beautiful and musical! Most of the people you meet in the large Moroccan cities will speak conversational or fluent English. We are always happy to teach you a few Arabic phrases and colloquialisms - and excited when you greet us in our language! Don't be shy: your accent is charming to us, and learning the Arabic alphabet might be easier than you think.
  • What happens when I land in Morocco?
    When you arrive at an airport in Morocco, you'll need to go through immigration and customs procedures. Here's what typically happens: Immigration: From the time you touch down in Morocco, we will be online and accessible to you for any questions, as soon as you land, to help you navigate the airport and where to go. After disembarking the plane, you'll head to the immigration area. Here, you'll present your passport, filled-out arrival form (if required), and any necessary visas. Make sure your passport is valid for at least six months from the date of your arrival in Morocco. The immigration officer will stamp your passport, allowing you to enter the country. The airports in Morocco can appear to be a little chaotic to first-time visitors. You will encounter some stalls and shops and people who want to see Orange SIM cards to you. If you wish to buy a Moroccan SIM card, we will be happy to take you to a more affordable option outside of the airport. Signs inside the airport are sometimes in English and sometimes not. Customs: Please be aware that cell phones aren't permitted once you reach the customs and border patrol area. Let us know as soon as you are safely through customs and will will be ready to continue assisting you to find your driver. After clearing immigration, you'll proceed to the customs area. Here, you might be required to pass through the "Nothing to Declare" (Green) channel or the "Goods to Declare" (Red) channel. If you don't have any items to declare (items that might be subject to import taxes or restrictions), you can use the green channel and proceed without any additional checks. If you need to use the red channel or are selected for a random inspection, the customs officers may ask you questions about your purpose of visit, the duration of your stay, and the items you are bringing into the country. It's important to be honest and cooperative during this process. Finding your driver: Depending on which airport you arrive to, your chauffeur will be waiting for you, holding a signboard with your name or any other agreed-upon identification, in the arrivals hall, or just as you exit the airport. Look for the area where passengers are exiting after clearing customs, and you should find your driver there. If you have not arranged for a driver in advance, you can use official taxis or transportation services available at the airport. Make sure to have your travel documents, confirmation details, and contact information for your driver readily accessible to facilitate a smooth meeting. Keep in mind that airport procedures and guidelines may change, so it's always a good idea to check for any updated information or specific requirements from Moroccan authorities before your trip. Safe travels!
  • Why does the hotel require my passport?
    The hotel requires information from your passport to remain in compliance with the national tourism regulatory authorities and laws. In addition, we need it for your safety in case of an emergency. It is a legal requirement to fill in their forms with Moroccan entry numbers and tourist visas. You will be asked to provide your legal identification, in the form of your passport, at reception check-in and your passport will be promptly returned to you once the legally required information is recorded.
  • Why does the riad take my room key when I leave for the day? I want to keep my key.
    It is standard in Morocco for traditional riads to hold your room key for you when you go out. We understand that this might seem strange to American and European guests, who have a different expectation of privacy. Riads are very small, and operated by one person or a family. Most riads only have 5-10 rooms. For the security of their guests, riads will hold onto your key when you leave for the day. There is 24-hour reception, so no matter what time you return, you will have access to your room. Larger, urban hotels typically allow guests to keep their room keys or cards with them when they come and go.
  • Are hotel rooms in Morocco equipped with televisions?
    The majority of hotel rooms in Morocco are equipped with televisions. Higher-end hotels offer smart TVs with connectivity to streaming accounts such as Netflix or Hulu. Televisions aren't standard in traditional Moroccan raids. If a television is on your list of must-have amenities during your trip to Morocco, please let your Diamond Concierge know and we will be sure to accommodate your request.
  • I'm unable to walk up stairs. Can I request a hotel with an elevator?
    Yes, we can arrange for you to stay at a hotel with an elevator, or on the ground floor of your accommodations so that you do not need to walk up stairs.
  • I require accessibility accommodations in my room. Can you help arrange this?
    Journey Morocco will happily arrange Accessibility accommodations, vehicles and activities for your stay in Morocco. Kindly inform us of your requirements in advance of your arrival so that we can secure the best options available for you. We are happy to discuss the particulars of your request, the more detail you provide, the better we can serve you. More details are available on our Accessibility page or by contacting us on WhatsApp at +212 669-037313 and at concierge@journeymorocco.com.
  • Do most rooms in Morocco have AC or good ventilation?
    The honest answer is: it depends. Some accommodations do, and others don't. When booking your lodging by yourself, it is wise to do your due diligence and check out all the details of anywhere you're considering to stay. While many hotels and riads are equipped with AC, some tourists have been surprised to find that there is a surcharge to use it! When you book with us, you can rest assured that all of your air-conditioned rooms are price inclusive with no surprise charges or extra expenditures. We work exclusively with the most exceptional hoteliers throughout Morocco. Whether it's an urban riad or a remote luxury desert camp, your accommodations will feature many comforts (unless "roughing it" is one of your trip requirements!) However, please be mindful that the attentive staff at the riad may turn off your AC after you leave for the day. If you require a cool room when you get back, kindly inform your Diamond Concierge or riad host so that we can ensure the air is turned back on in advance of your arrival. Riad rooms with windows typically allow guests to open the windows for ventilation. Hotel windows are more variable as far as whether guests are able to open and close them.
  • What are the lavatories like in Morocco?
    The lodging accommodations provided by Journey Morocco offers Western-style toilets. The water pressure in Morocco is lower than that of the USA and the UK Liquid and solid body waste can go down the toilet It might take longer than you're accustomed to for the toilet tank to refill Large amounts of toilet tissue go in the rubbish bin to avoid clogging the plumbing Sanitary napkins and feminine hygiene products go in the rubbish bin to avoid clogging the plumbing Some exceptionally remote locations may not offer modern toilets; you will be informed in advance if this is the case, and asked whether you still wish for an overnight visit there Our staff knows Morocco inside and out and is aware of where the most clean and modern rest stops are to refresh ourselves during long-haul private tours. Washrooms in Morocco are typically equipped with hand soap and running water. Feminine hygiene products, toilet seat covers, and bidets are not routinely available in Moroccan lavatories. Public toilets and rest stops in Morocco don't usually require a purchase or payment to access them. It is not unusual that, in rural areas, you might find a traditional Moroccan squat toilet. It's good to come prepared with: Kleenex or extra tissues Hand sanitiser A travel-sized bottle of liquid hand soap A change of undergarments (just in case) Any personal or feminine sanitary products Did you know that, according to a study performed by Stanford University, squat toilets can be more hygienic and healthier than Western-style lavatories? It is best to come prepared, in case a more modern latrine unavailable and it's an emergency. Here's a quick primer on how to use a Moroccan toilet: Once you enter the squat toilet, you will find a small tap with a bucket or bowl underneath. This bucket can be used for washing yourself and for flushing down the toilet once you finished. To use the toilet put your feet on the foot rest (the two parts on either side of the hole) and get into squat position. Make sure your feet are flat on the ground to get a better balance and it is more comfortable. You can roll up your pants, or remove your bottoms and underwear if you are worried about missing. Make sure you remove anything from your pockets so it doesn't drop down. Find your center of balance and aim for the hole. You can move your body forwards or backwards as needed. Move a bit forward or backwards if you are not aiming very well (without losing your balance). Don't worry, it gets better with practice, and everyone misses sometimes. Once you finished, you can use water (bucket) to rinse yourself or you can use (your own) toilet paper or wet tissues. (However do not flush the paper – and definitely not the wet tissues – down as it can clog the plumbing. (It might be useful to have a paper bag with you in case there is no trash bin around.) Fill the bowl or the bucket from the tap (or tank if there is any) and use it to flush. Pour the water along the side of the squat toilet so it swirls around and cleans the whole bowl before going down. (If the bucket or bowl was filled when you came in, be courteous to the next person and refill it before you leave.)
  • What is a Moroccan riad and how is it different from a hotel?
    .One of your first inquiries as you prepare to travel to Morocco will be, "Where will we stay?" There are mostly two choices for your lodging. The first choice is to book a hotel room. These will be standard, attractively modern hotels with top-notch amenities. In many ways, hotels in Morocco will resemble those found elsewhere in the world. A certain sense of consistency and comfort comes with sticking with what you know. But what if you want to see Morocco in a more genuine way? A very unique stay? Think about a riad as an alternative to a hotel. What is a riad? A riad is a typical Moroccan home that includes an interior garden. The enclosed courtyard serves as a haven and haven from the outer world. This area frequently has lovely tile work, plants, and water elements that give you a genuine sense of peace and quiet. These homes or palaces were once reserved for the wealthy members of society, but many of them have now been converted into lodgings. These residences are operated more like bed & breakfast or boutique hotels than like a big hotel. These hotels are fantastic because they provide a truly Moroccan experience. Moroccan architecture is famous for its magnificent and complex presentations in riads. The exquisite hand-laid tile work that is synonymous with Morocco is visible everywhere. A relaxing mood is created by traditional patterns that are both lively and calm. You won't compare the service and meals you get here to what you've had at hotels. While visiting Morocco, your favorite meal can be served at a riad! By welcoming you in their own way—the riad way—open your eyes and your heart to all that Morocco has to offer. Hallmarks of a traditional riad include Rooms are organized around a main courtyard. The courtyard can be enclosed, or open to the sky. Courtyards sometimes include decorative pools, sofas for lounging, and a dining area Riads have a small number of rooms, typically fewer than ten. Each room is decorated individually. Riads offer exceptional multi-course meals (breakfast and dinner) that are included with your stay. The meals feature traditional Moroccan food, dessert and drinks. Riads are very centrally located, and are often in the heart of the old town's medina or souq. You cannot find better hospitality than the host of a Moroccan riad. They are open, welcoming, friendly, and personable. Riad hosts love getting to know their guests, and it isn't uncommon for the owners to join you for your meals and ask to hear about your day or your home.
  • Is there Uber or Lyft in Morocco?
    Morocco does not yet have Uber or Lyft, but we do have a few similar ride-share apps such as Careem. Weego is a ride-share app that was developed and introduced in Morocco and also provides GPS navigation when you are driving a rented car. The Roby app, available in Marrakesh, Fes, Casablanca, Agadir, Rabat and Tangier works exclusively with registered taxi services. Moovit is useful for finding public transportation in Morocco.
  • Is it safe to walk around at night in Morocco?
    As a large and diverse country, safety levels can vary in different parts of Morocco. Generally, Morocco is considered a safe destination for tourists, including walking around at night in many areas. Cities like Marrakech, Casablanca, and Fes are usually safe for nighttime strolls, particularly in well-touristed areas and busy city centers. However, it's essential to exercise the same caution and common sense you would in any unfamiliar place. Here are some tips to ensure your safety while walking around at night in Morocco: Stick to well-lit and busy areas: Avoid poorly lit or deserted streets and opt for main roads and popular areas with other people around. Travel in groups: Whenever possible, walk in a group or with a travel companion, as there's safety in numbers. Avoid displaying valuables: Keep your belongings secure and avoid flashing expensive items like cameras, jewelry, or smartphones. Respect local customs: Familiarize yourself with local customs and dress modestly, especially in more conservative areas. Use reputable transportation: If you're heading back to your accommodation late at night, consider using licensed taxis or reliable transportation services. Ask locals or your accommodation for advice: Locals and your hotel/hostel staff can provide valuable insights on safe areas and precautions to take. While Morocco is generally safe, it's always wise to remain vigilant, especially in crowded places and tourist areas where pickpocketing can occur. By taking basic safety measures and being aware of your surroundings, you can enjoy a pleasant and secure experience while walking around at night in Morocco.
  • Is there any public transportation, metro, or rail system in Morocco?
    As of my last update in September 2021, Morocco does have public transportation options, but the country does not have a comprehensive metro system. However, it has a well-developed rail network and various other modes of public transport. 1. Rail System (Train): Morocco's national rail operator is called ONCF (Office National des Chemins de Fer). It operates an extensive train network connecting major cities like Casablanca, Rabat, Marrakech, Fes, Tangier, and more. The trains are relatively comfortable and offer different classes, including first and second class. 2. Public Buses: Cities and towns in Morocco have public bus services that connect different neighborhoods and areas within the city. Additionally, there are intercity bus services that operate between major cities and towns, offering an affordable mode of transportation. 3. Trams: Some cities like Casablanca, Rabat, and Marrakech have tram systems, providing a convenient and efficient way to move within the city. 4. Shared Taxis: Shared taxis, known as "grand taxis," are a common form of transportation for short to medium distances between towns and cities. These taxis operate on fixed routes and carry multiple passengers. 5. Private Taxis: Private taxis are available in most cities and can be hired for individual journeys. Negotiate the fare before starting the ride or insist on using the meter. While Morocco lacks a comprehensive metro system, the combination of trains, buses, trams, and taxis provides viable options for public transportation throughout the country. It's essential to familiarize yourself with the local transportation options and schedules to make the most of your travels. Indulge in an unparalleled travel experience with Journey Morocco, where the need for public transportation fades away, and a world of bespoke luxury awaits. Throughout your journey, a dedicated personal chauffeur shall be at your service, ensuring every aspect of your travel is handled with utmost care and attention. Embrace the comfort of our well-appointed, air-conditioned vehicles, where you can relax and savor the sights in serenity as we transport you seamlessly to your desired destinations. Safety is our utmost priority, and our experienced drivers shall navigate the roads with skill and precision, allowing you to explore the wonders of Morocco with complete peace of mind. With Journey Morocco, the hassle of crowded buses and train schedules dissipates, leaving you free to immerse yourself fully in the journey. Our tailored service ensures that your needs are anticipated and attended to promptly, allowing you to focus on savoring every moment of your travel with effortless elegance. Leave the ordinary behind and embrace the extraordinary with Journey Morocco, where your travel aspirations are elevated to a realm of refined sophistication. A world of curated experiences awaits, where every detail is thoughtfully arranged, and your journey becomes an exquisite tapestry of opulence and grace. Welcome to a travel experience like no other, where the pleasure of personalized service becomes an unforgettable hallmark of your exploration in Morocco.
  • How do I negotiate with a Moroccan taxi driver?
    Negotiating the price with a taxi driver in Morocco is a common practice and an essential skill for travelers. Here are some tips to help you negotiate effectively: Know the Average Fare: Before approaching a taxi, research the average fare for the distance you'll be traveling. Locals or your accommodation can provide insight into typical prices. Use the Meter: In cities where taxis have meters, insist on using it. This provides a fair and transparent fare calculation. Agree on the Price Before Departure: If the taxi doesn't have a meter, agree on the price before starting the journey. Ask for the fare upfront to avoid surprises later. Polite Negotiation: Approach negotiation politely and respectfully. Show interest in their offer and try to find a fair compromise. Friendly Conversation: Engage in light conversation with the driver. Building a rapport can help create a positive atmosphere for negotiation. Be Willing to Walk Away: If the initial price seems too high, be prepared to walk away. Often, the driver may call you back and offer a more reasonable fare. Group Travel: If you're traveling with others, consider negotiating a group price. Sharing the fare can lead to better rates. Know Basic Phrases: Knowing some basic Arabic or French phrases can be helpful during negotiations. Choose Official Taxis: Opt for official taxis with clear signage and official markings for a more trustworthy experience. Ask Locals: If you're uncertain about the fare, ask locals for advice on what is considered a reasonable price. Remember, negotiation is a common practice in Morocco, but always maintain a respectful and friendly attitude. By doing so, you can strike a fair deal and enjoy a pleasant taxi experience while exploring the beautiful country.
  • I am traveling with an infant or toddler. Do you provide strollers or cribs?
    Strollers and cribs can be easily arranged.
  • Is it safe to travel to Morocco with an infant or young child(ren)?
    Yes, Morocco is generally a safe destination for families traveling with infants or young children. The country is welcoming to tourists, and families with children will find a range of activities and attractions suitable for all ages. However, as with any travel, it's essential to take certain precautions and be prepared for your trip: Health Precautions: Ensure your child is up-to-date on vaccinations and consult with a healthcare professional before traveling. Bring any necessary medications and medical supplies. Hygiene and Food Safety: Pay attention to food and water safety, especially for young children. Stick to bottled water and avoid consuming raw or undercooked food. Sun Protection: Morocco can have a hot climate, especially during the summer. Ensure your child is protected from the sun with appropriate clothing, hats, and sunscreen. Comfortable Clothing: Dress your child in comfortable and weather-appropriate clothing, especially if you plan on exploring outdoor attractions. Stroller and Baby Gear: If traveling with an infant, consider bringing a stroller or baby carrier for convenience during sightseeing. Contact Journey Morocco if you would like to arrange for specific baby gear to be provided in advance of your trip. Accommodation: Choose family-friendly accommodation with suitable facilities for children, such as cribs or extra beds. Your Journey Morocco concierge knows family and child-friendly lodging options for you. Transportation: Use reputable and safe transportation services when moving around with young children. Language Barrier: Be patient with the language barrier, and consider carrying a translation app or phrasebook for communication. Stay Vigilant: Keep a close eye on your children in crowded places to ensure their safety. Engaging Activities: Plan activities that are suitable and engaging for young children, such as visits to parks, family-friendly museums, or beaches. While traveling with children requires extra preparation and consideration, many families have wonderful experiences in Morocco. The country's rich culture, diverse landscapes, and warm hospitality can create lasting memories for children and adults alike. Just be mindful of their needs and take necessary precautions to ensure a safe and enjoyable trip for everyone.
  • Where can I breastfeed my baby while in Morocco?
    In Morocco, breastfeeding is generally accepted and supported. You can breastfeed your baby in various places without any issues. Here are some common and appropriate places where you can breastfeed your baby while in Morocco: Private Accommodation: If you're staying in a hotel, riad, or guesthouse, you can comfortably breastfeed your baby in your private room. Cafes and Restaurants: Many cafes and restaurants in Morocco are family-friendly, and they won't mind if you breastfeed your baby while enjoying a meal or a cup of tea. Public Parks: Parks and gardens provide a tranquil setting where you can breastfeed your baby in a more relaxed environment. Museums and Tourist Sites: If your baby needs to nurse while you're visiting tourist attractions, you can usually find quiet corners or seating areas where you can breastfeed discreetly. Mosques: Some larger mosques have dedicated areas or rooms for women to breastfeed their babies. Shopping Centers and Malls: Many shopping centers have designated nursing rooms or baby care facilities. Public Transportation: If you're on public transportation, such as trains or buses, you can breastfeed your baby discreetly as needed. Rest Areas: During long journeys, rest areas along highways often provide suitable spaces for nursing mothers. Airport Lounges: If you have access to airport lounges, they usually have private areas where you can breastfeed comfortably before your flight. In Morocco, breastfeeding in public is generally not frowned upon, especially if done discreetly. However, it's always a good idea to carry a nursing cover or lightweight scarf if you prefer added privacy. Remember that the key is to ensure you and your baby are comfortable, and Morocco generally respects and supports breastfeeding mothers.
  • Is it acceptable to nurse my baby in public in Morocco if I wear a cover-up?
    Yes, nursing or breastfeeding in public in Morocco is generally acceptable, especially if you use a nursing cover-up or a lightweight scarf to provide additional privacy. Morocco is a family-oriented society, and breastfeeding is considered a natural and normal part of motherhood. Using a cover-up or scarf while breastfeeding can help you feel more comfortable and discreet, which is appreciated in any culture. It allows you to nurse your baby while respecting local customs and modesty norms. While the majority of people in Morocco are accepting of breastfeeding in public, it's still a good idea to be aware of your surroundings and gauge the comfort level of those around you. Most likely, you will find that people are understanding and supportive of nursing mothers. As with any destination, it's essential to be respectful of local customs and norms while breastfeeding in public. By using a cover-up or scarf, you can breastfeed your baby with confidence and ease while enjoying your time in Morocco.
  • Is infant formula readily available in Morocco?
    Yes, infant formula is readily available in Morocco. It can be found in most supermarkets, pharmacies, and baby specialty stores, especially in larger cities and towns. Major cities like Casablanca, Marrakech, Rabat, and Fes have a wide range of options when it comes to baby products, including infant formula. International formula brands are commonly available in Morocco, and you can also find locally produced formula options. The packaging and labeling of some local brands may be in Arabic or French, but you should be able to identify the appropriate products for your baby's needs. If you're traveling to smaller or more remote areas in Morocco, it's still advisable to carry enough formula for your baby's needs, as the availability of specific brands or varieties might be limited outside of major urban centers. Additionally, bottled water is widely available in Morocco, so you can easily use it to prepare infant formula. However, it's recommended to use bottled water instead of tap water for mixing formula, especially for young infants, to avoid potential water quality issues. Overall, you should be able to find suitable infant formula options in Morocco, making it convenient for travelers with infants to access essential baby products during their stay.
  • Can you arrange for my hotel to provide a high chair?
    Yes, we can absolutely accommodate a high chair for your infant. It is advisable to let us know in advance, so that arrangements can be made prior to your arrival to avoid feeding delays for your child.
  • Can you arrange, or request my hotel to provide a buggy or stroller?
    Yes, we can absolutely accommodate a pram, stroller, or buggy for your infant. It is suggested to let us know in advance, if possible.
  • Where to change my infant's nappy when we're out for the day in Morocco?
    When you're out for the day with your infant in Morocco, you have several options for changing their nappy (diaper): Restaurants and Cafes: Many restaurants and cafes in Morocco have baby changing facilities in their restrooms. If you're dining out, you can ask the staff if they have a designated area for changing nappies. Shopping Centers and Malls: Larger shopping centers and malls often provide baby changing facilities in their restrooms or have dedicated parenting rooms for nursing and changing. Tourist Attractions: Some tourist attractions may have baby care facilities, including changing rooms or areas designated for parents to tend to their infants' needs. Public Restrooms: While not all public restrooms may have dedicated changing tables, some larger and more modern facilities in urban areas might offer them. Family-Friendly Venues: Look for family-friendly venues such as play areas, childcare centers, or family attractions, as they are more likely to have baby changing facilities. Hotels and Accommodations: If you're staying in a hotel or guesthouse, most accommodations will have facilities for changing nappies in their restrooms. Carry a Portable Changing Mat: To be prepared for any situation, carry a portable changing mat with you. This way, you can change your infant's nappy in any clean and private space, such as a bench or a secluded area. Baby Changing Bags: Some parents use specially designed baby changing bags with built-in changing mats and compartments for baby essentials. These bags can be convenient for on-the-go nappy changes. Remember to bring along nappies and wipes in your baby bag or backpack to ensure you have everything you need when changing your infant's nappy while exploring Morocco. Additionally, maintain good hygiene practices during nappy changes, and dispose of used nappies appropriately in designated bins or trash receptacles.
  • I require a cool place to store breast milk. Can you arrange for a refrigerator in my room or a cooler for road tours?
    Yes, we are happy to arrange this for you. We suggest that, if possible, you notify us in advance, so that we can have it prepared in advance of your arrival.
  • Can you reserve an accommodation that has a play yard for my child(ren)?
    If we are in a location that has accommodations offering safe, secure play yards or playgrounds, it will be our pleasure to find for you the best one in the area. Some very rural areas may not have lodging with this amenity. We would also be happy to take you and your children to a local play-ground to enjoy some fun and sport with local families.
  • I've heard Moroccan food is delicious. What are the delicacies and what should I be sure to try?
    Indeed, Moroccan cuisine is a delightful and flavorful experience that is sure to tantalize your taste buds. With a mix of rich spices, diverse influences, and unique cooking techniques, here are some Moroccan delicacies and must-try dishes: Tagine: This iconic Moroccan dish is a slow-cooked stew made with meat (usually lamb or chicken) and a variety of vegetables, fruits, and aromatic spices. It is traditionally cooked in a conical clay pot called a tagine. Couscous: A staple of Moroccan cuisine, couscous is a fluffy semolina wheat grain dish often served with tender meat, vegetables, and a flavorful broth. Pastilla (B'stilla): A savory-sweet pastry filled with layers of shredded chicken, almonds, eggs, and fragrant spices. It's dusted with powdered sugar and cinnamon, creating a unique and delicious flavor profile. Harira: A hearty and comforting soup, often served during Ramadan. Harira is made with tomatoes, lentils, chickpeas, and a blend of spices, making it a perfect dish to savor on a chilly day. Mechoui: A succulent and tender roasted whole lamb, typically seasoned with a blend of aromatic spices, such as cumin, paprika, and saffron. Moroccan Mint Tea: A fragrant and refreshing drink made with green tea leaves, fresh mint leaves, and a generous amount of sugar. It is a symbol of hospitality and is often served in small glasses. Zaalouk: A delicious eggplant and tomato salad, seasoned with garlic, cumin, and paprika, creating a delightful appetizer or side dish. Harcha: A traditional Moroccan pan-fried semolina bread, often enjoyed for breakfast with honey or jam. Briouats: Delicate, crispy pastries filled with savory ingredients like spiced minced meat, vegetables, or cheese. Makouda: Deep-fried potato patties, crunchy on the outside and soft on the inside, served as a popular street food snack. Moroccan Olives: The country is renowned for its various types of flavorful olives, often served as appetizers or with meals. Seffa: A sweet and savory dish featuring vermicelli noodles topped with powdered sugar, cinnamon, and tender pieces of chicken or lamb. Be sure to explore the diverse culinary offerings at local markets, street stalls, and traditional restaurants to savor the full spectrum of Moroccan delicacies. The blending of spices and ingredients creates a unique and unforgettable gastronomic experience that will leave you wanting more. Bon appétit!
  • Is it acceptable to consume alcohol while in Morocco? Do restaurants serve alcoholic beverages?
    In Morocco, alcohol consumption is legal and generally accepted, but it is important to be aware of the cultural and religious norms surrounding alcohol in the country. Morocco is a predominantly Muslim country, and Islam discourages the consumption of alcohol. As a result, you'll find that alcohol is not as widely available or openly advertised as in some other countries. Here are some important points to consider regarding alcohol consumption in Morocco: Availability: While alcohol is available, it is primarily found in larger cities, tourist areas, and upscale establishments like hotels, restaurants, and bars. Religious and Cultural Sensitivity: When consuming alcohol in public, especially in more conservative areas, it is best to do so discreetly and with respect for local customs. Ramadan: During the holy month of Ramadan, which is observed by Muslims, the sale and consumption of alcohol may be restricted in some places out of respect for those fasting. Legal Drinking Age: The legal drinking age in Morocco is 18 years old. Tourist Areas: In popular tourist destinations, you will find restaurants and bars that serve alcohol to cater to international visitors. Non-Muslims and Tourists: Non-Muslims and tourists are generally more likely to be served alcohol without any issues, especially in tourist-friendly establishments. Supermarkets: Alcohol is not commonly sold in regular supermarkets, but you may find it in larger supermarkets or specialty stores. Local Brews: Morocco does produce some alcoholic beverages, such as wine and beer. Moroccan wines are known for their quality, and trying local varieties can be a unique experience. As a visitor to Morocco, it is essential to be respectful of local customs and norms. If you choose to consume alcohol during your stay, it is best to do so in moderation and in appropriate settings. Always check the rules and customs in the specific area you are visiting, and if in doubt, ask locals or your accommodation for guidance on where to find alcohol if it's not openly advertised.
  • I have a a food allergy, sensitivity, or dietary restriction. What do I need to know when visiting Morocco?
    Please notify your Journey Morocco Concierge of any food allergies, sensitivities or dietary restrictions. We will do all that is in our power to accommodate your request. We will also notify your local Expert Guide, wait-staff and hoteliers to ensure your meals are prepared with the utmost care, and avoid ingredients and potential cross-contamination that might cause a reaction. We strongly advise that you visit your doctor and travel with a new Epi-pen. Please inform us if you have an Epi-pen and where you keep it, in case of emergency. Our staff is trained in how to administer an Epi-pen shot; we are always aware of the nearest hospital and medical facility to our guests' accommodations. Traveling to Morocco with a food allergy, sensitivity, or dietary restriction requires some preparation and awareness to ensure a safe and enjoyable experience. Here are some essential things to know: Learn Basic Phrases: Familiarize yourself with essential phrases in Arabic or French related to your dietary needs. Communicate your allergy or dietary restriction clearly to restaurant staff and servers. Carry a Translation Card: Consider carrying a written translation card explaining your allergy or dietary restriction in the local language. This can be especially helpful if there is a language barrier. Research Local Cuisine: Research Moroccan cuisine and common ingredients to understand which dishes may contain allergens. Many traditional Moroccan dishes use nuts, dairy, wheat, and seafood. Communicate with Restaurants: When dining out, communicate your dietary needs to the restaurant staff. Speak with the chef if necessary to ensure your meals are prepared safely. Choose Accommodations Wisely: If you have specific dietary restrictions, consider staying in accommodations with kitchenettes so you can prepare your meals or inform the hotel staff about your dietary needs in advance. Pack Safe Snacks: Carry safe snacks and foods that meet your dietary requirements, especially if you are uncertain about food options in certain areas. Be Cautious with Street Food: While Moroccan street food is tempting, exercise caution if you have food allergies or sensitivities, as cross-contamination is possible. Read Labels: If you purchase packaged foods, read labels carefully to check for allergens or ingredients that may cause a reaction. Seek Specialized Restaurants: In larger cities and tourist areas, you may find restaurants that cater to specific dietary needs, including vegetarian, vegan, gluten-free, or allergen-free options. Carry Medications: Always carry necessary medications, such as antihistamines or an epinephrine auto-injector (if prescribed), in case of accidental exposure. Inform Tour Guides: If you are participating in guided tours or excursions, inform your tour guide about your dietary restrictions so they can plan accordingly. Safe Travel Insurance: Consider purchasing travel insurance that covers medical emergencies, including allergic reactions. By taking these precautions and planning ahead, you can have a safe and enjoyable trip to Morocco while managing your food allergy, sensitivity, or dietary restriction. As with any international travel, it's essential to be prepared and proactive to ensure a positive experience.
  • Help! I got food poisoning or fell ill during my stay. What do I need to know?
    We are so very sorry to hear that you fell ill during your visit to Morocco and hope you are feeling better soon. Please inform your Journey Morocco guide as soon as possible. If you require medical attention, we will immediately take you to the doctor or hospital. If you suspect you have food poisoning or any other illness, here are some important steps to take: Seek Medical Attention: If your symptoms are severe or persistent, seek medical attention immediately. Visit a local hospital or clinic, or contact your travel insurance provider for assistance. Stay Hydrated: Drink plenty of clean, bottled water to stay hydrated, especially if you're experiencing vomiting or diarrhea. Avoid drinking tap water or any beverages with ice. Rest: Allow yourself ample rest to recover from the illness. Avoid any strenuous activities or excursions until you feel better. Medications: If you have any prescribed medications or over-the-counter remedies that may help with your symptoms, take them as directed. Contact Your Accommodation: Inform the staff at your accommodation about your illness so they can provide any necessary assistance or help you get medical attention. Identify the Source: Try to identify the food or drink that may have caused the illness. This information may be helpful if you need to report the incident later. Food Safety Precautions: Be cautious with what you eat and drink during your recovery. Stick to simple and easily digestible foods and avoid raw or undercooked items. Contact the Embassy or Consulate: If your illness is severe or if you require assistance, consider contacting your country's embassy or consulate in Morocco for support. Keep Documentation: Keep a record of any medical consultations, treatments, or prescriptions you receive during your illness. This documentation may be needed for insurance claims later. Stay in Touch with Family: Inform your family or friends back home about your situation, so they are aware and can provide support if needed. Provide your Journey Morocco chauffeur or concierge with their contact information so that we can keep them updated on your behalf. Remember that seeking medical attention is crucial, especially if your symptoms are severe or if you're not showing signs of improvement. It's always better to be safe and address any health concerns promptly. Stay vigilant about food and water safety during your recovery, and take the necessary precautions to avoid any further health issues. I hope you feel better soon!
  • Is Moroccan street food sanitary?
    The cleanliness and sanitation of Moroccan street food can vary depending on where you are and the specific food vendor you visit. Your Journey Morocco Concierge will be able to direct you to delicious food vendors, who cook and serve in hygienic conditions, anywhere in Morocco. In general, many street food vendors in Morocco take pride in their offerings and maintain good hygiene practices. However, as with street food in any country, there are some factors to consider: Popular and Busy Stalls: Street food stalls that are popular and busy often have a higher turnover of food, which can indicate fresher ingredients and faster consumption. Observing Hygiene Practices: Look for vendors who follow proper food handling and hygiene practices, such as wearing gloves or using utensils to serve food. Cooking Temperature: Ensure that the food is cooked thoroughly and served hot. Hot temperatures can help kill bacteria that may cause foodborne illnesses. Fresh Ingredients: Choose stalls that use fresh ingredients and avoid those with visibly old or spoiled items. Crowded Stalls: Busy food stalls tend to have a higher rate of turnover, reducing the likelihood of food sitting out for extended periods. Popular Choices: Opt for popular street food choices that are commonly consumed by locals. Local favorites are often more reliable and well-prepared. Peeling Fruits and Vegetables: If purchasing fruits or vegetables from street vendors, consider those that can be peeled before eating, as this reduces the risk of contamination. Observe Local Practices: Take cues from the locals. If a stall is popular with the local population, it is likely to be a safe and reputable choice. While street food can offer an authentic and flavorful culinary experience, it's essential to exercise caution and use common sense when choosing where to eat. If you have any concerns about the cleanliness of a street food stall, it's best to err on the side of caution and choose an alternative option or dine at a reputable restaurant. Remember that maintaining proper hand hygiene before eating is essential, so consider carrying hand sanitizer or using handwashing facilities when available. By being mindful of these factors, you can enjoy the delicious offerings of Moroccan street food while minimizing any risks associated with food safety.
  • Is the tap water in Morocco safe to drink?
    The tap water in Morocco's major towns is chlorinated and typically safe to drink, but it is still advisable to either purify the water yourself or find another source because your body may react to foreign microorganisms in the water and become ill or experience diarrhea. We provide complementary bottled water to our guests. Most riads and hotels also provide complementary bottled water. We advise drinking bottled water when traveling to rural areas.
  • I'm left handed. Do I need to eat with my right hand while in Morocco?
    In Morocco, it's typical to eat with the right hand, particularly when dining without utensils. There are many left-handed people in Morocco, like anywhere, and using your dominant hand is fine. It is always advisable to cleanse your hands before taking a meal or refreshment. In Morocco, it is generally acceptable to eat with your left hand if you are left-handed. While the right hand is considered the dominant hand for eating in many cultures, including Morocco, locals are aware that left-handed individuals may use their left hand for eating. However, it is still essential to be mindful of local customs and traditions. If you find yourself in a more traditional or formal setting, you may observe locals using their right hand for eating. In such situations, you may choose to follow the lead of those around you out of respect for local customs. In more casual or touristy settings, you should feel comfortable using your left hand for eating. Morocco is a diverse and welcoming country, and people understand and respect individual differences and cultural practices. Ultimately, the key is to be respectful and considerate of local customs while also being true to your own preferences and comfort. If you have any specific concerns or questions about etiquette in a particular situation, don't hesitate to ask locals or your hosts for guidance. They will likely appreciate your interest in their culture and be happy to offer helpful tips. When in doubt, as your Journey Morocco Concierge.
  • Can I use my credit or debit card for purchases while I'm in Morocco?
    Yes, you can use your credit or debit card for purchases and souvenirs while in Morocco, especially in larger cities and tourist areas. Credit and debit cards are widely accepted at many hotels, restaurants, shops, and other establishments catering to international tourists. However, there are a few things to keep in mind: Cash is Still King: While credit and debit cards are accepted at many places, it's always a good idea to carry some cash, especially in smaller towns or markets where card payment facilities may be limited. Small shops, stalls, and rural places are far more likely to accept cash (Moroccan dirhams) only and it's wise to keep cash on hand. You may find that some sellers charge a higher price for card transactions or offer a discount for cash. Inform Your Bank: Before your trip, inform your bank about your travel plans to Morocco to avoid any issues with card usage. Some banks may automatically block transactions from certain countries as a security measure, so notifying them in advance helps prevent any inconvenience. Foreign Transaction Fees: Check with your bank or card issuer about foreign transaction fees that may apply when using your card abroad. Some cards charge a small percentage fee for each international transaction. ATM Availability: ATMs are common in major cities and tourist areas, allowing you to withdraw local currency (Moroccan Dirham - MAD) using your debit card. Keep in mind that some ATMs may charge withdrawal fees, so it's a good idea to withdraw larger amounts at once to minimize fees. Cash for Smaller Purchases: For small purchases, especially at local markets or street vendors, cash is often preferred. It's a good idea to carry smaller denominations of MAD for such transactions. Chip-and-PIN Cards: Many card terminals in Morocco are set up for chip-and-PIN transactions. If your card has a chip, you may be asked to enter a PIN rather than sign for your purchases. Secure Card Usage: As with any travel destination, be cautious when using your card and keep an eye on your surroundings while making transactions to protect against card skimming or other fraud attempts. Overall, credit and debit cards are convenient for most purchases in Morocco, but it's essential to have some cash on hand as a backup. By using your cards responsibly and being prepared with cash, you can enjoy a hassle-free shopping and dining experience during your trip.
  • What are some typical, ballpark prices (in dirham) for meals and small souvenirs in Morocco?
    Here are typical, ballpark prices for meals and small souvenirs in Moroccan Dirham (MAD), British Pounds (GBP), US Dollars (USD), and Euros (EUR): Meals: Street Food Snack: 10-30 MAD (0.80-2.40 GBP / 1.00-3.00 USD / 0.90-2.70 EUR) (Examples: Sandwiches, crepes, small pastries) Local Café Meal: 40-100 MAD (3.20-8.00 GBP / 4.00-10.00 USD / 4.50-11.30 EUR) (Examples: Tagine, couscous, grilled meat or chicken with sides) Mid-range Restaurant Meal: 100-250 MAD (8.00-20.00 GBP / 10.00-25.00 USD / 11.30-28.20 EUR) (Examples: Full-course meal with appetizers, main dish, and dessert) High-end Restaurant Meal: 250-500 MAD and above (20.00-40.00+ GBP / 25.00-50.00+ USD / 28.20-56.40+ EUR) (Examples: Fine dining establishments or restaurants in luxury hotels) Fast Food Meal: 30-70 MAD (2.40-5.60 GBP / 3.00-7.00 USD / 3.40-7.90 EUR) (Examples: Meals at international fast-food chains) Small Souvenirs: Postcards or Magnets: 5-20 MAD (0.40-1.60 GBP / 0.50-2.00 USD / 0.50-1.80 EUR) Keychains: 10-30 MAD (0.80-2.40 GBP / 1.00-3.00 USD / 1.10-3.40 EUR) Small Handcrafted Items: 20-100 MAD (1.60-8.00 GBP / 2.00-10.00 USD / 2.30-11.30 EUR) (Examples: Hand-painted ceramics, leather goods, metalwork) Spices: 10-50 MAD (0.80-4.00 GBP / 1.00-5.00 USD / 1.10-5.60 EUR) (Prices may vary depending on the type and quantity of spices) Scarves or Shawls: 30-150 MAD (2.40-12.00 GBP / 3.00-15.00 USD / 3.40-17.90 EUR) (Prices depend on the quality and material) Small Decorative Items: 30-100 MAD (2.40-8.00 GBP / 3.00-10.00 USD / 3.40-11.30 EUR) (Examples: Traditional lamps, lanterns, decorative plates) Please note that exchange rates can fluctuate, and prices may vary depending on the location and specific item or dish you choose. The prices provided here are approximate and intended to give you a general idea of what to expect when shopping for meals and souvenirs in Morocco.
  • I'm considering buying something made of gold, silver, or precious/semiprecious gemstones on my Moroccan holiday. How can I know if it's authentic and high quality?
    Buying gold, silver, or gemstone jewelry in Morocco can be a memorable and rewarding experience, but it's important to be cautious to ensure you're getting authentic and high-quality items. Here are some tips to help you make informed purchases: Buy from Reputable Shops: Purchase jewelry from well-established and reputable shops or stores, especially those recommended by locals or your accommodation. Avoid buying from street vendors or unknown sellers. Ask for Certificates: Request a certificate of authenticity or quality for gemstones and precious metals. These certificates provide information about the item's characteristics and can help you verify its authenticity. Examine Hallmarks: Check for hallmarks on gold and silver items. Hallmarks are stamps or markings that indicate the purity and authenticity of the metal. In Morocco, gold and silver jewelry should be hallmarked with the appropriate purity level. Know Gemstone Basics: If you're buying gemstone jewelry, educate yourself about the specific gemstones you're interested in. Understand their properties, color, clarity, and typical price range. Inspect the Craftsmanship: Examine the jewelry's craftsmanship and finish. Quality pieces should be well-crafted with attention to detail and precision. Bargain with Caution: Bargaining is a common practice in Morocco, especially at markets and souks. However, be cautious not to compromise on quality for a lower price. If the deal seems too good to be true, it might not be authentic. Research Local Prices: Before your trip, research average prices for gold, silver, and gemstone jewelry in Morocco. This will give you an idea of what to expect and help you spot any significantly overpriced items. Ask Questions: Don't hesitate to ask questions about the jewelry's materials, origin, and any other details you're curious about. Knowledgeable sellers will gladly share information. Get a Second Opinion: If you're uncertain about the authenticity or quality of an item, consider seeking a second opinion from a gemologist or jewelry expert. Your Journey Morocco Concierge is experienced in assessing the quality of jewelry and gemstones and can weigh in. We are happy to take you to known and trustworthy jewelers and dealers. If you see a piece you like, we will tell you whether it's good or from a reputable seller; if not, we will do our best to locate a similar item of high quality for you to consider as an alternative Receipt and Warranty: Always ask for a detailed receipt, as well as a warranty or return policy, especially for higher-value purchases. Remember that jewelry shopping should be a pleasurable experience, so take your time, do your research, and trust your instincts. By being informed and cautious, you can find beautiful and authentic jewelry pieces to cherish as lasting memories of your Moroccan holiday.
  • I'm considering buying an antique during my trip to Morocco. How can I confirm its age?
    Buying antiques can be a fascinating way to bring home a unique piece of history from your trip to Morocco. However, verifying the age and authenticity of an antique requires careful observation and knowledge. Here are some steps to help you confirm the age of an antique: Research and Educate Yourself: Before your trip, research the types of antiques you're interested in buying. Learn about the characteristics, styles, and materials commonly used during the specific historical period you're seeking. Examine the Patina: A genuine antique should have a natural patina that develops over time. Look for signs of wear, discoloration, and aging on the surface of the item. Check for Reproductions: Be aware that some sellers may offer reproductions or newly-made items as antiques. Look for signs of mass production, uniformity, and modern manufacturing techniques. Seek Expert Opinion: If possible, consult with antique experts or appraisers who have experience with Moroccan antiques. They can provide valuable insights and verify the age and authenticity of the item. Ask for Provenance: Inquire about the item's history and provenance. A genuine antique may come with a documented history that traces its origins and ownership over time. Look for Traditional Construction Methods: Examine the craftsmanship and construction of the antique. Authentic antiques are likely to exhibit traditional methods of construction and handcrafted details. Identify Antique Hallmarks: If the antique has metal components, such as silver or gold, look for hallmarks or stamps that indicate the metal's purity and authenticity. Compare with Reference Materials: Bring reference materials or images of similar antiques from the desired time period. Compare the item you're considering with these references to spot discrepancies. Consider the Seller's Reputation: Purchase antiques from reputable sellers or dealers with a history of dealing in genuine antiques. Trust Your Instincts: If something feels off or too good to be true, it's best to exercise caution and consider seeking a second opinion. Remember that buying antiques can be both exciting and challenging, so take your time, ask questions, and trust your judgment. Authenticating antiques requires expertise, so don't hesitate to seek assistance from experts to ensure you're investing in a genuine and valuable piece of history.
  • I would like to purchase something large. Can it be shipped to my home?
    In most cases, shop-keepers and vendors are more than happy to arrange shipment of a large or heavy item to your home. Please consult with your Journey Morocco Concierge before you pay them and agree to any terms. We will confirm with you, prior to payment, that the vendor is known by us to be trustworthy. We will also ensure that you are not being over-charged for the shipment, based on weight and size, and discuss with you before your finalise your purchase. Additionally, we can advise you on any documentation, receipts, forms or obtaining tracking numbers for your parcel. Indeed, it is possible to purchase something large during your vacation in Morocco and have it shipped to your home. Many sellers, especially those in tourist areas, are accustomed to dealing with international customers and can arrange shipping for your purchased items. Here are some tips to consider if you plan to have a large item shipped to your home: Choose a Reputable Seller: Purchase the item from a reputable seller or dealer who has experience shipping items internationally. Ask about their shipping procedures, costs, and estimated delivery times. Discuss Shipping Options: Inquire about shipping options, including the shipping method, carrier, and any tracking or insurance services offered. Choose a reliable and secure shipping method that fits your needs. Packaging and Protection: Ensure that the seller packages the item securely and provides adequate protection to prevent any damage during transit. Customs and Import Duties: Be aware of any customs regulations and import duties that may apply when shipping the item to your home country. These additional costs can vary based on the item's value and your country's import laws. Shipping Costs: Consider the shipping costs involved and factor them into your budget when purchasing the item. Keep Receipts and Documentation: Retain all receipts, shipping documents, and any certificates of authenticity or provenance for the item. Communication with Seller: Maintain clear communication with the seller throughout the shipping process to ensure a smooth transaction. Consider Shipping Restrictions: Some large items, such as certain antiques or artworks, may have specific shipping restrictions or require special permits for international export. Delivery Address and Details: Provide the seller with accurate and complete shipping details, including your home address and contact information. Delivery Time: Be prepared for potential delays in the delivery process, especially for international shipments. Keep in mind that shipping large items internationally can be more complex than shipping smaller packages, so it's essential to work with a reputable seller and be prepared for any additional costs and logistical considerations. With proper planning and communication, you can successfully have your large item shipped to your home and enjoy a lasting memento of your Moroccan vacation.
  • I would like to go shopping on my trip to Morocco but don't want to get ripped off. What do I need to know?
    Shopping in Morocco can be a delightful experience, but it's essential to be mindful and informed to avoid getting ripped off. Here are some tips to help you make the most of your shopping experience while ensuring fair prices and authentic purchases: Research Prices: Before your trip, research typical prices for the items you plan to buy. Having an idea of the general price range will help you recognize if a seller is asking for an unusually high price. Bargain Wisely: Bargaining is a common practice in Moroccan markets and souks. Approach it as a friendly negotiation but be prepared to walk away if the price is too high. Start with a lower counteroffer and work your way up until you reach a mutually agreeable price. Comparison Shop: Don't settle for the first shop you encounter. Take the time to explore different stalls and shops to compare prices and quality. Buy from Reputable Shops: Purchase from established and reputable shops, especially those recommended by locals or your accommodation. Reputable sellers are less likely to overcharge or sell inauthentic items. Authenticity and Quality: For expensive items or antiques, consider seeking the opinion of an expert or appraiser to verify authenticity and quality. Know the Value of Money: Familiarize yourself with Moroccan Dirham (MAD) denominations and exchange rates to avoid confusion during transactions. Keep Your Cool: Stay calm and composed during negotiations. Avoid showing too much excitement for an item, as it may make bargaining more challenging. Understand Local Customs: Learn about Moroccan customs and cultural norms to show respect to the sellers and local traditions. Be Cautious with Street Vendors: While street vendors can offer unique finds, exercise extra caution with authenticity and quality. Stick to reputable vendors for valuable or specialty items. Ask for Certificates: For expensive items like gemstones or precious metals, ask for certificates of authenticity or quality. Avoid Impulse Buying: Take your time to consider your purchases. Impulse buying can lead to overspending and regretting your choices later. Stay Confident: Trust your instincts. If a deal seems too good to be true or something feels off, it's okay to walk away. Remember that shopping in Morocco is meant to be enjoyable and part of the cultural experience. With a little research, savvy bargaining, and cautious decision-making, you can have a rewarding and fair shopping experience while bringing home authentic and meaningful souvenirs from your trip.
  • In Morocco, do I have to purchase something if I touch it?
    In Morocco, as in many other countries with a rich culture of bargaining and haggling, touching an item in a shop or market stall does not necessarily obligate you to purchase it. However, it is essential to be mindful of local customs and cultural norms to show respect to the sellers and their merchandise. When you touch an item in a Moroccan market or shop, the seller may interpret it as a sign of interest in the product, and they might initiate a conversation or encourage you to consider buying it. At this point, you can engage in polite negotiation and express your genuine interest or make an inquiry about the item without committing to purchase. If you are just browsing or unsure about buying, it's perfectly acceptable to express your appreciation for the item and kindly decline the offer without feeling pressured. Politely thanking the seller and explaining that you are still considering your options is a respectful way to handle the situation. Remember that bargaining is common in Morocco, so don't hesitate to negotiate the price if you are genuinely interested in buying the item. However, if you are not interested in purchasing after touching an item, simply communicating your decision politely is sufficient. Being respectful and understanding of local customs will ensure a pleasant shopping experience for both you and the seller.
  • How to negotiate prices, or haggle, with vendors and sellers in Morocco's medinas, stalls or shops?
    Negotiating prices and haggling with medina vendors in Morocco can be an enjoyable part of the shopping experience. Here are some great tips and lesser-known advice to help you become a savvy negotiator: Start with a Smile and Greeting: Begin the interaction with a friendly smile and a warm greeting. Building rapport with the vendor can set a positive tone for the negotiation. Be Polite and Respectful: Politeness goes a long way in Moroccan culture. Treat the vendor with respect and courtesy during the bargaining process. Know Basic Phrases in Arabic or French: Learning a few simple phrases in Arabic or French can show the vendor that you have an interest in the local culture and may help you connect better during negotiations. Observe and Learn: Before diving into negotiation, spend some time observing how locals interact with vendors and haggle. You can learn valuable tips from observing others. Be Prepared to Walk Away: If the price isn't right or you feel uncomfortable with the negotiation, be ready to walk away. Sometimes, this can lead to the vendor offering a better deal. Start with a Low Offer: Begin your negotiation with a low but reasonable offer. Vendors often expect some bargaining, so don't be afraid to start below the asking price. Be Patient: Negotiating can take time, so be patient and enjoy the process. Take your time to find the right item and work on reaching a mutually satisfying price. Bundle Purchases: Consider buying multiple items from the same vendor. This can give you more bargaining power as vendors are more likely to offer discounts for multiple purchases. Show Genuine Interest: Express genuine interest in the item you are negotiating for. Vendors may be more willing to offer better deals if they sense your enthusiasm. Inspect the Item Carefully: Take your time to inspect the item you are interested in. Use any imperfections or flaws as points for negotiation. Use Non-Verbal Communication: Sometimes, non-verbal cues like facial expressions and body language can convey your interest or hesitation, which vendors may take into account during negotiations. Don't Reveal Your Budget: Avoid disclosing your maximum budget or what you are willing to pay. This information may weaken your bargaining position. Stay Calm and Confident: Stay composed and confident throughout the negotiation. A calm demeanor can help you negotiate more effectively. Have Fun: Remember that haggling is part of the cultural experience in Moroccan markets. Approach it with a positive attitude and have fun! By embracing the art of negotiation, you can not only secure some unique and beautiful souvenirs but also create memorable interactions with local vendors during your holiday in Morocco. Happy haggling!
  • During my Moroccan holiday, a vendor or artisan insisted I accept a gift, and promised it was free. Now they want a payment. What should I do?
    When you are with your Journey Morocco guide, inform them immediately, or call them over if you have gone to explore on your own so that we can manage this and on your behalf to clear up any mis-communications. Encounters like this can sometimes occur in tourist areas, and it's essential to handle the situation carefully. Here are some steps you can take if a vendor or artisan insists you accept a gift and then asks for payment: Stay Calm and Polite: Maintain your composure and remain polite throughout the interaction. Avoid getting into a heated argument, as it may escalate the situation. Clarify the Situation: Politely remind the vendor that they initially offered the item as a gift and assured you it was free. If possible, refer to any witnesses who may have heard the vendor's promise. Negotiate or Offer a Fair Price: If you are interested in the item and the price seems reasonable, consider negotiating a fair price for it. However, only agree to pay if you genuinely want the item and feel comfortable with the price. Walk Away: If the vendor becomes pushy or insists on an unreasonable price, it's best to walk away from the situation. You are not obligated to make a purchase or accept any item you don't want. Avoid Confrontation: Refrain from arguing or causing a scene, as it may attract unwanted attention and may not lead to a satisfactory resolution. Seek Assistance: If you encounter any harassment or feel uncomfortable, seek help from nearby locals or authorities. Many tourist areas have a police presence, and they can assist you if needed. Learn from the Experience: Take this experience as an opportunity to be cautious and assertive in future interactions with vendors. Remember that some sellers may use aggressive tactics to pressure tourists into making purchases. Stick to Reputable Shops: Consider shopping at reputable and established shops or markets, where such situations are less likely to occur. Set Boundaries: Be clear with vendors about your preferences and boundaries. If you are not interested in accepting any gifts, kindly decline from the start. Report Unethical Behavior: If you encounter any deceptive practices or unethical behavior from vendors, consider reporting it to local authorities or your hotel/accommodation. It's important to remember that the majority of vendors in Morocco are honest and genuinely welcoming to tourists. However, in busy tourist areas, some may resort to aggressive sales tactics. Trust your instincts, be assertive, and prioritize your comfort and satisfaction during your holiday.
  • How can I firmly and politely tell a Moroccan vendor "no" when they are insistent?
    Politely declining a vendor's persistent offers is essential to maintain control over your shopping experience in Morocco. Here are some phrases you can use to firmly and politely say "no," along with their Arabic (Moroccan Darija), French, and Arabizi translations: "No, thank you." Arabic (Moroccan Darija): "لا، شكرًا ليك." (pronounced: "La, shukran lak.) French: "Non, merci." "I appreciate it, but I'm not interested." Arabic (Moroccan Darija): "أنا نقدر، بس ماكنبغيش." (pronounced: "Ana naqdor, bs maknabghish.") French: "Je comprends, mais je ne suis pas intéressé(e)." "I've already made my purchases, but thank you." Arabic (Moroccan Darija): "شريت علاشكرا." (pronounced) "Shrit alashukran.") French: "J'ai déjà fait mes achats, mais merci." "I need some time to think about it." Arabic (Moroccan Darija): "بغيت وقت باش نفكر." French: "J'ai besoin de temps pour y réfléchir." (pronounced: "Baghit waqt bach nfkir.") "It's a beautiful item, but I'm not looking for [item type] right now." Arabic (Moroccan Darija): "هاد شي حلو، بس مكنكونبغاش [نوع القطعة] دابا." (pronounced: "Had shi helw, bs makankonbghash [noo' al-qit'ah] daba.") French: "C'est un bel objet, mais je ne cherche pas de [type d'article] pour le moment." "I have a limited budget for shopping, and I can't exceed it." Arabic (Moroccan Darija): "عندي ميزانية محدودة ومكنقدرش ندير فوقها." (pronounced: "3ndi mizaniya mahduda wmaknqdarch ndir fawqha.") French: "J'ai un budget limité pour mes achats et je ne peux pas le dépasser." "I'm just browsing today, thank you." Arabic (Moroccan Darija): "كنقلب فقط، شكرا ليك." (pronounced: "Kanklib fqat, shukran lik.") French: "Je fais juste du lèche-vitrine aujourd'hui, merci." "I've already purchased something similar elsewhere." Arabic (Moroccan Darija): "شريت شي حاجة مشابهة فمكان آخر." (pronounced: "Shrit shi haja mushabha fmakn akhar.") French: "J'ai déjà acheté quelque chose de similaire ailleurs." "I'll keep your shop in mind for the future." Arabic (Moroccan Darija): "غادي نخلي متجرك فالبال للمستقبل." (pronounced: "Gadi nkhalik matjrak flbal lilmustakbal.") French: "Je garderai votre magasin à l'esprit pour l'avenir." "I'm not interested in buying any souvenirs right now, but I appreciate your offer." Arabic (Moroccan Darija): "مكنهومش بشراية تزكارة دابا، بس نقدر نحكم على عرضك." (pronounced: "Maknhomsh bshraya tazkara daba, bs naqdor nhkem 3la 3rdik.") French: "Je ne suis pas intéressé(e) par l'achat de souvenirs pour le moment, mais je vous remercie pour votre offre." Use these translations to communicate with vendors in Morocco in Arabic or French, showing your respect for their language and culture while firmly expressing your decision. Remember to maintain a friendly tone and assert your boundaries politely during your interactions.
  • Is there sales tax in Morocco? Is it included in the price?
    Morocco does have a value-added tax (VAT), which is called "Taxe sur la Valeur Ajoutée" (TVA) in French. The standard VAT rate in Morocco is 20%. In Morocco, the VAT is typically included in the price of goods and services. This means that the price you see displayed or quoted includes the applicable VAT, and there are no additional taxes added at the point of sale. However, keep in mind that prices may be subject to negotiation, especially in markets and souks. In such cases, it's essential to confirm whether the displayed price already includes VAT or if it will be added separately during the transaction. Since tax regulations can change over time, I recommend checking with local authorities or your travel advisor for the most up-to-date information regarding sales tax in Morocco before your visit.
  • Are the showers in Morocco modern?
    Journey Morocco will book accommodations for you that have modern washrooms and showers with hot water. There are a few things you should know about Moroccan showers: The water can become very hot. Please be careful so you don't get burned. It might take longer than you're accustomed to for water in your shower to heat up. Please be patient, especially in rural areas. The hot water knob is to the left The cold water knob is to the right Rooms with bathtubs are not typical in Morocco. If a private bathtub is on your list of must-have amenities for your lodging, please let your Diamond Concierge know so that way may accommodate your request. In some very remote locations, modern showers and washrooms may not be available at any of the accommodations. If this is the case, we will let you know you in advance of your trip, so that you may make an informed decision about staying there. You may also enjoy a spa day at a traditional Moroccan Hammam, or bath-house. We would be happy to make the arrangements for you.
  • Are there public washrooms and are they sanitary?
    As in the USA, most restaurants, convenience stores and gas stations in Morocco have lavatories that are free to use if you ask politely. Public toilets and rest stops in Morocco don't usually require a purchase or payment to access them. Our staff knows Morocco inside and out and is aware of where the most clean and modern rest stops are to refresh ourselves during long-haul private tours. Washrooms in Morocco are typically equipped with hand soap and running water. Feminine hygiene products are not routinely available in Moroccan lavatories. Kleenex or extra tissues Hand sanitiser A travel-sized bottle of liquid hand soap A change of undergarments (just in case) Any personal or feminine sanitary products What public latrines in Morocco don't offer: Toilet seat covers Toilet seats (sometimes) Bidets It is not unusual that, in rural areas, you might find a traditional Moroccan squat toilet. Did you know that, according to a study performed by Stanford University, squat toilets can be more hygienic and healthier than Western-style lavatories? It is best to come prepared, in case a more modern latrine unavailable and it's an emergency. Here's a quick primer on how to use a Moroccan toilet: It is best to come prepared, in case a more modern latrine unavailable and it's an emergency. How to use a Moroccan toilet: Once you enter the squat toilet, you will find a small tap with a bucket or bowl underneath. This bucket can be used for washing yourself and for flushing down the toilet once you finished. To use the toilet put your feet on the foot rest (the two parts on either side of the hole) and get into squat position. Make sure your feet are flat on the ground to get a better balance and it is more comfortable. You can roll up your pants, or remove your bottoms and underwear if you are worried about missing. Make sure you remove anything from your pockets so it doesn't drop down. Find your center of balance and aim for the hole. You can move your body forwards or backwards as needed. Move a bit forward or backwards if you are not aiming very well (without losing your balance). Don't worry, it gets better with practice, and everyone misses sometimes. Once you finished, you can use water (bucket) to rinse yourself or you can use (your own) toilet paper or wet tissues. (However do not flush the paper – and definitely not the wet tissues – down as it can clog the plumbing. (It might be useful to have a paper bag with you in case there is no trash bin around.) Fill the bowl or the bucket from the tap (or tank if there is any) and use it to flush. Pour the water along the side of the squat toilet so it swirls around and cleans the whole bowl before going down. (If the bucket or bowl was filled when you came in, be courteous to the next person and refill it before you leave.)
  • Do riads, mountain resorts and desert camps have modern conveniences?
    Yes, when you stay at riad, mountain resort, hotel or desert camp, you can expect them to offer modern conveniences. Journey Morocco offers our guests best-in-class accommodations, and the most luxurious lodging available within your specified price-point. Kindly inform us of your must-have and preferred amenities in advance of your trip, so that we may connect you with the best-appointed accommodations to meet your exacting requirements. What you can expect: Complementary wi-fi (signal strength may vary and possibly go out at very remote locations in the mountains or desert) Clean, running water Hot water for showers (may take a bit to heat up) Air conditioning Hotels and luxury camps most likely have a television. Some traditional riads do not offer televisions. Western-style flush toilets. Some lavatories may have specific usage or product disposal instructions that will be discreetly provided to you upon check-in Soap or body wash Electric lights Type C and type E outlet plugs Always come prepared, when possible, be sure to pack: Shampoo Conditioner Moisturiser Shave creme and razor Toothpaste and toothbrush Your must-have toiletries Sunscreen Outlet plug converter (smaller, rural accommodations don't typically provide USB conversion ports)- 220V and 50Hz. Tea and coffee are traditional morning beverages in Morocco and are served with your seated breakfast. Please be mindful that not all rooms come equipped with coffee-makers.
  • I'm traveling as part of a heterosexual couple. We live together, but we're unmarried. What do we need to know?
    Here are some things to consider when traveling to Morocco as an unmarried heterosexual couple living together: Respect for Local Customs: Morocco is a conservative country with strong Islamic values. Public displays of affection, even between married couples, are generally considered inappropriate. It's best to avoid overt displays of affection in public to respect local customs and cultural sensitivities. Accommodation: Some hotels and accommodations may have policies regarding unmarried couples sharing a room. While many places are more liberal in major tourist areas, it's a good idea to check the hotel's policy in advance. Local Perception: While attitudes are evolving, cohabitation outside of marriage may still be viewed with some disapproval by more traditional individuals. It's essential to be aware of this and consider being discreet about your living arrangements. Documentation: When traveling, it's always advisable to carry identification documents with you, especially if you're questioned about your relationship status at any point. Personal Safety: Morocco is generally a safe destination for tourists, but as with any country, it's essential to take usual precautions and be aware of your surroundings, especially when exploring less touristy areas. Engagement with Locals: When interacting with locals, it's best to be mindful of the cultural norms and use discretion when discussing personal matters, including your relationship status. Remember that Morocco is a diverse country, and attitudes towards cohabitation and relationships can vary depending on the region and individual beliefs. As a visitor, respecting the local culture, customs, and traditions is crucial to having a positive experience and being well-received by the local community. If you have any specific concerns or questions, it's a good idea to consult with your embassy or consulate before traveling.
  • I'm traveling to Morocco as part of a married or unmarried same-sex couple. What do we need to know?
    Traveling to Morocco as a same-sex couple, whether married or unmarried, requires awareness of the local laws, social attitudes, and cultural norms. Morocco is a conservative Muslim country where homosexuality is not widely accepted, and same-sex relationships are not legally recognized. Here are some important things to consider: Legal Status: Same-sex sexual activity is illegal in Morocco and is punishable by law. While enforcement may vary, it's essential to be discreet and avoid public displays of affection. Accommodation: Some hotels and accommodations may have policies against same-sex couples sharing a room. While major tourist areas may be more liberal, it's advisable to check the hotel's policy in advance. Public Display of Affection: Public displays of affection between same-sex couples should be avoided to respect local customs and prevent potential negative reactions. Safety Concerns: While Morocco is generally safe for tourists, same-sex couples may encounter social discrimination or harassment, particularly in more conservative areas. It's crucial to prioritize personal safety and be cautious in unfamiliar surroundings. Discretion: Consider being discreet about your relationship while in public or in interactions with locals to avoid unwanted attention. Local Perception: It's essential to be aware that attitudes towards same-sex relationships can be negative and vary among individuals. Engaging in discussions about LGBTQ+ issues should be approached with caution. Legal Documents: If you are traveling as a same-sex married couple, be aware that your marriage may not be legally recognized in Morocco. It's recommended to carry appropriate identification and avoid disclosing your relationship status to strangers. LGBTQ+ Spaces: While some cities may have LGBTQ+ friendly venues, they are generally discreet and not openly advertised. Exercise caution when seeking out such spaces. If you feel comfortable disclosing your needs and status to your Journey Morocco concierge, we will source riads and accommodations that are friendly, safe and welcoming to homosexual couples to ensure that your stay is enjoyable and hassle-free. As a traveler, it's essential to be respectful of local customs and traditions. While same-sex couples have visited Morocco without incident, it's crucial to prioritize safety and avoid drawing unnecessary attention. If you have concerns about your trip or need more information, consider reaching out to your embassy or consulate before traveling to understand the current situation and receive any additional advice or support.
  • I'm elderly or am traveling to Morocco with an elderly person. What do we need to know?
    If you are an elderly person or traveling with an elderly companion to Morocco, there are some essential considerations to ensure a safe and enjoyable trip: Health Precautions: Prior to your trip, schedule a check-up with your healthcare provider to ensure you are fit for travel. Make sure to bring any necessary medications and copies of your prescriptions, as well as a list of any medical conditions or allergies. Mobility and Accessibility: Morocco's streets and public spaces may not always be fully accessible for those with mobility challenges. Consider bringing a lightweight and foldable wheelchair or mobility aid if needed. Additionally, some historic sites and riads (traditional Moroccan houses) may have stairs and uneven surfaces. Climate and Hydration: Morocco can have varying temperatures, so dress appropriately and stay hydrated, especially during warmer months. Carry a refillable water bottle and drink plenty of fluids throughout the day. Rest and Pace: Take breaks and rest when needed, especially during sightseeing and exploration. Pace your activities to avoid overexertion, particularly in hot weather. Language: While many Moroccans in tourist areas speak English, it's helpful to learn some basic Arabic or French phrases, especially if you're venturing to less touristy places. Travel Insurance: Ensure you have comprehensive travel insurance that covers medical emergencies and potential travel disruptions. Cultural Sensitivity: Morocco is a conservative country with traditional values. Dress modestly, particularly when visiting religious sites and conservative areas. Respect local customs and traditions to avoid any misunderstandings. Medina Exploration: Exploring the medinas (old city quarters) can be exciting but also overwhelming due to the narrow, maze-like streets. Consider hiring a local guide, such as one from Journey Morocco, for a more comfortable and informative experience. Local Transport: Use reputable and safe transportation options. Taxis are widely available, and private transfers can offer a more comfortable option for elderly travelers. Assistance at Airports: If needed, arrange for airport assistance or use wheelchair services available at airports for easier navigation through security and terminals. Security Awareness: Be mindful of your belongings, particularly in crowded places and tourist areas. Use a money belt or pouch to keep valuables safe. Dining: Morocco has a vibrant food scene. Inform restaurant staff of any dietary preferences or restrictions to accommodate your needs. Remember that Morocco is a diverse and welcoming country, and many locals will be hospitable and respectful towards elderly travelers. Planning and preparation will help ensure a more comfortable and enjoyable journey for you or your elderly companion.
  • I'm traveling to Morocco with a young child or infant. What do we need to know?
    Traveling to Morocco with a young child or infant is generally safe. Moroccans are very family-oriented and love kids! Moroccans are generally friendly and welcoming towards children. Children hold a special place in Moroccan culture, and you'll often find locals engaging with and showing affection to young ones. Moroccans have a warm and family-oriented culture, and children are often treated with extra kindness and hospitality. When traveling with children in Morocco, you can expect to receive smiles, friendly gestures, and even playful interactions from locals. Moroccans may go out of their way to make your child feel comfortable and welcomed, which can enhance your overall travel experience. It's common for Moroccans to strike up conversations with families and ask about the children's names and ages. In markets and souks, some vendors might offer little treats or toys to children to make them smile. As with any travel destination, it's essential to exercise general precautions and ensure the safety and well-being of your children. Always supervise them, particularly in crowded places, and be mindful of cultural norms and customs to show respect for the local culture. Overall, traveling with children in Morocco can be a rewarding experience, as the warm and friendly demeanor of the locals often creates a positive and memorable atmosphere for families. As with anywhere, visiting to Morocco with little ones requires some special considerations to ensure their safety, comfort, and enjoyment. Here are some important things to know: Health Precautions: Prior to your trip, schedule a visit to your child's pediatrician for a check-up and any necessary vaccinations. Carry essential medications and a first-aid kit for minor injuries or illnesses. Child Identification: Make sure your child has identification with their name, your contact information, and any relevant medical details. A wristband with this information can be helpful in crowded places. Baby Supplies: Bring an ample supply of diapers, formula, baby food, and any other essential baby items, as some specific brands may not be readily available in Morocco. Stroller or Baby Carrier: Consider bringing a lightweight stroller or a baby carrier for easier mobility, especially in crowded or uneven areas. Sun Protection: Protect your child from the sun's rays by using hats, sunglasses, and baby-safe sunscreen. Dress them in lightweight, breathable clothing. Hydration: Ensure your child stays hydrated, especially in warmer months. Carry a refillable water bottle and offer frequent drinks. Baby Changing Facilities: Be prepared for limited baby changing facilities in public areas. Carry disposable changing pads for convenience. Cultural Sensitivity: Morocco is a conservative country, so dress your child modestly, particularly when visiting religious sites and conservative areas. Accommodation: Choose child-friendly accommodations with suitable amenities, such as cribs and high chairs, if needed. Local Food: Be cautious with street food and opt for freshly prepared hot meals. Stick to bottled water and avoid ice in drinks. Child Carriers in Medina: Consider using a baby carrier instead of a stroller when exploring the narrow and crowded streets of the medinas. Safety Precautions: Be mindful of your child's safety in crowded places, and use reputable and licensed transportation options. Language Barrier: Learn some basic Arabic or French phrases to communicate basic needs for your child. Entertainment: Bring some toys, books, or small games to keep your child entertained during travel and downtime. Patience and Flexibility: Traveling with a child can be unpredictable. Stay patient and be flexible with your plans to accommodate their needs. Remember that Morocco is a family-friendly destination, and many locals are welcoming and accommodating towards young children. With proper planning and preparation, you can have a memorable and enjoyable trip with your little one.
  • I'm traveling to Morocco with my opposite-sex spouse. What do we need to know?
    Traveling to Morocco with your spouse can be a wonderful and enriching experience. Here are some essential things to know to ensure a smooth and enjoyable trip. For same-sex couples, please also refer to our questions and answers specifically addressing your specific needs for additional information. ul of local customs and etiquette, especially regarding public displays of affection. Morocco is a conservative country with strong Islamic traditions, and public displays of affection between couples, whether opposite-sex or same-sex, are generally not common or culturally accepted. Here are some things to keep in mind: Modest Dress: Dress modestly, particularly in more conservative areas and when visiting religious sites. Both men and women should avoid revealing clothing to show respect for local customs. Limit Public Displays of Affection: Avoid overt displays of affection, such as kissing, hugging, or holding hands, in public places. It is more appropriate to show affection in private settings or when among close friends. Accommodation and Private Spaces: Feel free to show affection within the privacy of your hotel room or rented accommodation. Cultural Sensitivity: Respect the local customs and traditions. Polite behavior and gestures of courtesy are appreciated and go a long way in making positive connections with locals. Language: Learn some basic Arabic or French phrases to communicate with locals. Greetings and pleasantries are a great way to show respect and break the ice. Engage with Locals Respectfully: Interact with locals in a friendly and respectful manner. While Moroccans are generally welcoming, they may appreciate more reserved behavior in public. Public Spaces: In crowded places, like markets and public transportation, be mindful of your surroundings and be considerate of personal space. Photography: Always ask for permission before taking photos of locals or religious sites. Some may prefer not to be photographed. Tipping: Tipping is a common practice in Morocco and can be seen as a gesture of appreciation. Use discretion and tip as you see fit for services rendered. By being aware of these local customs and etiquette, you and your spouse can have a more respectful and enjoyable experience in Morocco. Remember that cultural norms may vary depending on the region you are visiting, but in general, erring on the side of modesty and restraint in public interactions is a sign of respect for the local culture.
  • I'm traveling as part of a group of 5 or more people. What do we need to know?
    Visiting Morocco as part of a group can be a fun and rewarding experience. We here are Journey Morocco are experts in coordinating holidays and tours for groups of five or more people. We have vast experience arranging even arranged vacations and events for up to dozens people in one party! . Here are some important things to know to ensure a smooth and enjoyable trip: Group Accommodation: When traveling in a larger group, consider booking accommodations well in advance to secure rooms that can accommodate your entire group. Many hotels and riads offer group rates. Group Transportation: Arrange for group transportation in advance, especially if you plan to travel between cities or explore different regions. Private transfers or hiring a minibus can be convenient options. Travel Itinerary: Plan your itinerary together as a group, taking into account everyone's interests and preferences. Be flexible and open to adjustments to accommodate the needs and desires of all travelers. Group Activities: Consider booking group activities or tours to experience Morocco's highlights together. Group tours can be a great way to explore historic sites, take desert excursions, or participate in cultural experiences. Language: If your group members don't speak the local languages (Arabic or French), it's helpful to learn some basic phrases or bring a language translation app to facilitate communication with locals. Group Dining: Some restaurants may require advance reservations for larger groups. Be prepared to split the bill, and inform restaurant staff of any dietary preferences or restrictions. Group Safety: Stay together as a group, especially in crowded places or unfamiliar areas. Assign a designated meeting point in case anyone gets separated. Local Customs: Respect local customs and cultural norms, particularly in conservative areas. Dress modestly and be mindful of public displays of affection. Shopping and Bargaining: Bargaining in groups can be advantageous when shopping in markets or souks. Assign a group member as the negotiator to get the best deals. Local Currency: Have enough cash on hand for smaller purchases and tipping, as some places may not accept credit cards. Familiarize yourselves with the local currency (Moroccan Dirham). Photography: Always ask for permission before taking photos of locals or religious sites. Some may prefer not to be photographed. Group Dynamics: Understand that traveling in a larger group may require compromise and patience. Encourage open communication and respect each other's individual preferences. By planning ahead and being mindful of each other's needs, your group can have a memorable and enjoyable experience exploring the vibrant culture, history, and landscapes of Morocco. Embrace the diversity of the group, and create lasting memories together in this fascinating country.
  • I'm traveling to Morocco by myself. What do I need to know?
    Morocco, on the whole, is a very safe place. Guests traveling alone need not worry. You will always be connected with your Journey Morocco Chauffeur, Local Guide or Concierge. Morocco is fun to explore, whether by yourself or with traveling companions. There is never a shortage of new sights to see, activities to try, spicy aromas to arouse your senses, or or other things to delight you. We will either accompany you as you explore, or if you prefer to explore by yourself, your Diamond Concierge will be available and on-call via phone and WhatsApp. Always travel with your Local Guide or Diamond Concierge in isolated or remote locations. We are highly experienced, trained and knowledgable to address every situation. Local customs and etiquette may vary between cities and more remote villages; our staff understand now to navigate any cultural nuances. As in any new location or large city, we encourage you to be mindful of your surroundings, keep your eyes up, do not become overly absorbed in your mobile phone, and pay attention to what's happening around you. It is possible that you will be approached or spoken to by a stranger. If this happens, ignore them and keep walking. We advise you not to interact with them either verbally or physically. We advise that you travel with a cross-body purse or bag that can be closed securely or worn across the front. There are travel backpacks that are unable to be opened by anyone but the wearer. The best approach is to follow your regular travel safety protocols, such as not leaving your belongings or cell phones unattended, and keeping your wallet in. your front pocket.
  • Can I make a last minute change to my itinerary, reservations, or planned activities?
    Journey Morocco is dedicated to making your visit enjoyable. If you have any additional requests or changes, please contact your Diamond Concierge as soon as possible so that we can begin to make the requested adjustments.
  • How are the Local Tour Guides selected?
    Our expert local guides are selected for their vast knowledge of the location, its history, people, and traditions. We select guides who have deep insights into little-known facts about our destinations, as well as expertise in particular activities or excursions. Whenever possible, we connect you with a guide who lives in, or has lived in, the area of your tour so you ca experience Morocco through the eyes of a local. Our guides are all bilingual, and some are fluent in more than two languages. If you have shared a particular area of interest with us prior to your tour, we will do our best to connect you to a guide with an in-depth understanding of those topic(s).
  • How will I be able to identify myJourney Morocco local guide?
    We will let you know your local guide's name and designated meeting place before your local tour. Your Local Guide will be provided with your name and contact details. Your Journey Morocco Concierge will be present to introduce you to your guide in most situations.
  • I have an interest in a particular topic. Can you provide a Moroccan guide who is knowledgeable in that area?
    We love connecting our guests with immersive experiences that pique their curiosity. Please let us know which subjects or sites are of particular interest to you, during your day tour. We will will connect you with our most knowledgeable Local Guide in your topics of interest. Journey Morocco will be happy arrange for a knowledgeable guide who specializes in your specific area of interest during your holiday. Whether you have a passion for history, architecture, art, traditional crafts, photography, or any other subject, we will carefully curate your itinerary to include visits to places and attractions related to your interest. By sharing your particular interest with Journey Morocco during the trip planning process, we can assign a guide who holds expertise in that field. This dedicated guide will offer you in-depth insights and information as you explore relevant sites, enriching your travel experience. Having a specialized guide will provide you with a deeper understanding of your chosen topic, and we will create unique opportunities for you to explore and learn about the aspects that captivate you the most. Feel free to express your interest to us. We will be delighted to create a personalized itinerary that aligns with your passion, ensuring an unforgettable and enriching journey throughout Morocco.
  • How can I report a suggestion or concern to Journey Morocco?
    Please contact us by sending a message through our website, on WhatsApp, or by contacting your tour manager directly. We are always looking for ways to improve our service. Here at Journey Morocco, we work round-the-clock to earn and keep your trust, and to leave you happy and satisfied with your custom, private tour of Morocco.
  • What is included in the price of my itinerary and tour?
    Journey Morocco excursions, activities, expeditions, day trips, city tours, and customized itineraries are generally all-inclusive. Depending on the type of service you book, there may be a few differences or exceptions. Details are provided in advance, on the booking page. What's included: All taxes and fees Entry fees Activities Bottled water Light refreshment (varies) Meal and beverage (varies) Gas / petrol Road tolls Luggage handling Door-to-door pick up and drop off at your point of origin and destination Expert local guides Chauffeur What isn't included (extras and optionals): Gratuities / tips Extra, additional activities Audio guides / supplementals not included in entry fees Meals, snacks and refreshments outside the scope of your approved itinerary Souvenirs
  • Are meals and snacks included in my price?
    Meals, snacks, and light refreshments are included in the price of multi-day tours and long-haul transfers. Some activities and excursions also include a meal. Please refer to your booking details or custom itinerary for more detail.
  • Are hotels and lodging included in the price?
    Your price is inclusive of all hotels and lodging that have been included in your personalized Journey Morocco travel itinerary and multi-day tours.
  • Are tickets and entry fees to sights and activities included in my price?
    All tickets and entry fees to activities for sites outlined in your personalized itinerary are included in the price of your bespoke Morocco tour. We have developed trusted relationships with museums, heritage sites, and cultural exhibits throughout Morocco, and in many cases, have negotiated an insiders-only lower price point for our guest. These cost savings are passed on to you, which allows the investment you make into your trip to go further.
  • Are audio guides included in the price?
    Audio guides, when inclusive of ticket entry prices. are included. Some attractions offer audio guides as a supplemental rental; you may choose to purchase an audio guide at your discernment.
  • Are there any add-on fees or expenses to be aware of?
    Journey Morocco, our drivers, and our local Expert Guides, provide an up-front, all-inclusive price for your activity, excursion and tour. There are no surprise costs or fees associated with your booking; all taxes and applicable fees are included in the price you pay. Some destinations may provide additional offerings that you can choose to pay for, if you like. Gratuities are not included in the price of your booking. Tips and gratuities are completely optional, with no obligation, but are always greatly appreciated if you loved your experience.
  • Will you book my hotel accommodations for me?
    Yes, Journey Morocco will make all necessary lodging arrangements and reservations prior to your arrival at the best accommodations available for your budget.
  • Are the local tour guides included in the price?
    Yes, the local, expert tour guide are part of your Journey Morocco reservation at no additional cost to you. It is customary, and very much appreciated, to tip your guide a few dirham gratuity if you enjoyed your day tour. Tips are not required.
  • How do I get started with Journey Morocco?
    Just send us an enquiry through the support form on our website, request to chat with us online, or text us on WhatsApp at +212-669-031373.
  • I'm interested in scheduling a day trip or city tour. What do I need to know?
    We're happy you'd like to schedule a city tour or day trip during your visit to Morocco. Please let us know your preferred dates, what sites you'd like to see, and the size of your party. We'll take it from there!
  • I'm interested in learning more about your private tours and custom itineraries in Morocco. How can we get started?
    Wonderful! We're excited to assist you in planning your upcoming trip to Morocco. To begin, we just need a couple pieces of information, such as where you'd like to go, things you'd like to see, and the type of experience you desire.
  • I'm a solo female traveler. Is Morocco safe for me to visit by myself?
    Like any traveler, as a solo female traveler, safety is a crucial consideration when planning your trip. Morocco is generally considered safe for tourists, including solo female travelers, but it's essential to be aware of certain aspects and take necessary precautions to ensure a smooth and enjoyable experience. Morocco is generally considered safe for women to visit alone, and thousands of solo female travelers visit our Kingdom each year without any issues. However, as with traveling to any destination, it's essential to take necessary precautions to ensure a safe and enjoyable experience. Here are some tips for solo female travelers in Morocco: Your Journey Morocco guides are here to ensure a safe and enjoyable holiday for you. We will accompany you, provide translation services and security whenever you like throughout your tour. We will ensure that you are treated with proper respect and are not harassed or cat-called. Here are some tips for a safe trip to Morocco: Dress Modestly: Morocco is a conservative country with strong Islamic traditions. Dress modestly, especially in more conservative areas and when visiting religious sites. Be Cautious at Night: Avoid walking alone in poorly lit or unfamiliar areas at night. Stick to well-traveled and well-lit paths or take licensed taxis when needed. Avoid Remote Areas: While Morocco is a beautiful country to explore, some remote areas may be less frequented by tourists. It's advisable to stick to popular tourist destinations and well-known areas. Use Licensed Transportation: When getting around, use licensed taxis or ride-sharing apps in cities. Arrange transportation in advance for longer journeys between cities. Stay in Reputable Accommodations: Choose reputable hotels or guesthouses with good reviews from solo female travelers. Ensure your accommodation is in safe neighborhoods. Inform Others: Share your travel itinerary and contact details with a trusted friend or family member. Check in with them regularly during your trip. Be Vigilant with Your Belongings: Keep your belongings secure and be cautious of pickpocketing in crowded places and tourist hotspots. Trust Your Instincts: If something feels off or uncomfortable, trust your instincts and remove yourself from the situation. Avoid Revealing Personal Information: Be cautious when sharing personal information with strangers, especially in online interactions. Learn Basic Phrases: Learning some basic phrases in Arabic or French can help you communicate and navigate more easily. Join Group Tours: Consider joining group tours or excursions to explore popular attractions with the guidance of a local guide and meet other travelers. Blend In: Try to blend in with the local culture and avoid drawing unnecessary attention to yourself. By staying vigilant, respecting local customs, and using common sense, solo women travelers can have a safe and rewarding experience in Morocco. While incidents can occur in any destination, taking precautions and being prepared can significantly reduce potential risks. Always remember that thousands of solo female travelers visit Morocco each year and have wonderful experiences. Embrace the adventure and enjoy your journey in this fascinating country.
  • I'm a woman and I'm concerned about cat-calls or unwanted advances during my Moroccan vacation. What do I need to know?
    As a woman traveling to Morocco, it's understandable to have concerns about cat-calls or unwanted advances. While Morocco is generally safe for tourists, including women, it's essential to be aware of some cultural nuances and take precautions to avoid and handle such situations. Here are some tips to help you navigate your trip: Dress Modestly: Dressing modestly can help you blend in with the local culture and may attract less attention. Confidence and Body Language: Project confidence in your body language, as this can discourage unwanted attention. Avoid prolonged eye contact with strangers. Ignore Cat-calls: If you encounter cat-calls or unwanted attention, it's best to ignore them and keep walking. Engaging or responding may encourage further unwanted behavior. Travel with a Group: Whenever possible, travel with a group or join organized tours. There is safety in numbers, and being with others can deter potential harassers. Stay in Public Areas: Stick to well-populated and well-lit areas, especially at night. Use Licensed Transportation: Opt for a personal Journey Morocco chauffeur, licensed taxis or reputable transportation services to ensure your safety during travel. Inform Journey Morocco Staff or Your Accommodation: If you face any issues during your stay, inform your accommodation provider, who can offer assistance or advice. Emergency Contacts: Keep a list of emergency contacts, including your country's embassy or consulate in Morocco. Your Journey Morocco guides are committed to providing a safe and enjoyable experience for all travelers. While incidents of this nature are rare, our team is knowledgeable about local customs and will provide guidance and support should any issues arise. In the unlikely event of an incident, guests can rely on Journey Morocco to assist you. We will liaise with local authorities, provide guidance on the best course of action, and help ensure your safety and well-being. Your comfort and security are our number one priority, and we will do their utmost to address any concerns you may have. Remember that thousands of female travelers visit Morocco each year without any problems. By being aware, confident, and following these tips, you can minimize the likelihood of encountering unwanted attention and have a memorable and rewarding trip in this beautiful country.
  • I'm non-binary or LGBTQ. What do I need to know for my trip to Morocco?
    Homosexuality is a criminal offence in Morocco and punishable by up to 3 years in prison. Be alert to, aware of and sensitive to local laws and customs. Avoid public displays of affection, as should straight couples. Complaints can lead to prosecution. Avoid outward and obvious expressions of your sexual orientation Platonic affection between male friends, such as hand-holding, is typical in Morocco Research Moroccan laws and social norms on homosexuality and gender identity before you travel Always travel with the buddy system Provide your Diamond Concierge with emergency contact information Should you receive unwelcome attention or unwanted remarks about your sexual orientation, it is best to ignore them and move to a safe place Rural areas of Morocco are much more conservative than the large cities - be prudent and exercise caution Be mindful when disclosing your status as a same-sex couple; some hotels may refuse bookings from same-sex couples Locate and carry with you emergency contact numbers of LBGQT-friendly charities and travel organisations to reach out to Casablanca is home to Morocco's underground LBGQT community Traveling to Morocco as a non-binary or LGBTQ individual can be a positive experience, but it's essential to be aware of the local culture and laws to ensure a safe and respectful trip. Morocco is a conservative Muslim country, and LGBTQ rights are not as advanced as in some Western countries. Here are some tips to help you navigate your trip: Be Discreet: While Morocco's larger cities are more cosmopolitan and tolerant, public displays of affection, regardless of sexual orientation, are generally frowned upon. It's best to be discreet about your LGBTQ identity in public. Dress Conservatively: Dressing modestly can help you avoid drawing unnecessary attention and show respect for local customs. Avoid Public Discussions: Avoid discussing LGBTQ topics openly in public to avoid potential misunderstandings or uncomfortable situations. Choose LGBTQ-Friendly Accommodations: Seek accommodations that are LGBTQ-friendly and have a history of welcoming diverse guests. Travel with Open-Minded Individuals: If you're traveling with others, ensure they are open-minded and respectful of LGBTQ rights. Be Respectful of Local Culture: Respect the local culture and religious traditions, even if they differ from your own beliefs. Online Behavior: Be cautious about sharing your LGBTQ identity on social media platforms while in Morocco. Use Gender-Neutral Language: If you prefer gender-neutral pronouns, consider using gender-neutral language when interacting with locals. Know the Legal Situation: Be aware that same-sex sexual activity is technically illegal in Morocco, although enforcement is not always strict. It's essential to be cautious and mindful of local laws. Emergency Contacts: Keep a list of emergency contacts, including your country's embassy or consulate in Morocco. Journey Morocco, as a reputable travel company, will do our utmost to ensure your safety and comfort during your trip. However, it's essential to communicate your needs and concerns with us during the planning process. While Morocco may have some conservative attitudes towards LGBTQ individuals, many LGBTQ travelers have visited the country without significant issues. By being aware and respectful of the local culture, you can have a positive and enriching experience in this beautiful destination.
  • Will I be harassed if I don't cover up my visible tattoo or body piercing in Morocco?
    In Morocco, it is generally more culturally accepted to dress modestly, especially in more conservative areas. However, attitudes towards visible tattoos and body piercings can vary depending on the location and the people you interact with. While some locals may be more open-minded and accustomed to seeing tattoos and piercings, others may hold more traditional beliefs. If you have visible tattoos or body piercings, you may attract some curious glances or comments, but outright harassment is unlikely. Most Moroccans are friendly and welcoming to tourists, regardless of their appearance. It's essential to be respectful of local customs and cultural norms. In cities and more touristy areas like Marrakech or Casablanca, there is generally a more cosmopolitan atmosphere, and you may encounter a more diverse and accepting environment. However, in smaller towns or more conservative regions, it's advisable to be more mindful of your appearance and dress more conservatively to avoid unnecessary attention. The content of your tattoo can have an impact on how it is perceived in Morocco. In a conservative Muslim country like Morocco, tattoos that depict nudity, violence, or offensive imagery may be viewed with more disapproval and can attract unwanted attention or negative reactions. Such tattoos might be considered disrespectful to local cultural and religious sensitivities. On the other hand, tattoos that are tasteful, non-controversial, and non-offensive are generally more likely to be accepted. However, even if your tattoo is considered tasteful, it's essential to be mindful of the local culture and consider covering it in more conservative areas or when visiting religious sites to avoid any potential discomfort or misunderstandings. In urban and touristy areas, people are generally more accustomed to seeing diverse styles of tattoos, and the attitudes may be more relaxed. But in smaller towns or rural regions, where traditional values are more prevalent, it's advisable to be more cautious about revealing tattoos that may be seen as provocative or inappropriate. Ultimately, it's important to exercise cultural sensitivity and respect local customs during your trip to Morocco. If you have concerns about your tattoos, you can always err on the side of caution and cover them up when necessary to ensure a more comfortable and respectful experience. Ultimately, it's a matter of personal comfort and preference. If you feel comfortable displaying your tattoos or body piercings, you can do so, but do be prepared for potential reactions and act with respect and understanding towards the local culture. If you prefer to be more discreet, wearing clothing that covers your tattoos and piercings can help you blend in and avoid any unwanted attention. Remember that every individual's experience may vary, but by being respectful and open-minded, you can have a positive and enjoyable time in Morocco.
  • How can I protect myself from Morocco's hot sun and avoid sunburn?
    Protecting yourself from Morocco's intense desert sun is essential to avoid sunburn and other sun-related health issues. You are more likely to get sunburned in Morocco, especially if you are not accustomed to the strong sun in the region. Morocco is located in North Africa, and many parts of the country have a hot and arid climate, particularly during the summer months. The sun's rays in Morocco can be strong, and the country experiences high UV radiation levels, especially in desert and coastal areas. Additionally, the altitude in some regions, such as the Atlas Mountains, can also increase the risk of sunburn. Furthermore, visitors often spend more time outdoors exploring our country's beautiful landscapes and historical sites, which can lead to increased sun exposure. To protect yourself from sunburn, it's essential to take the necessary precautions, such as wearing sunscreen, covering up with clothing, seeking shade during peak sun hours, and staying hydrated. Being mindful of the sun's intensity and taking appropriate measures can help you enjoy your vacation in Morocco without the discomfort of sunburn. Here are some tips to help you stay safe under the sun: Wear Sun-Protective Clothing: Cover up with lightweight, loose-fitting, and light-colored clothing to shield your skin from direct sunlight. Long sleeves, pants, and a wide-brimmed hat are essential. Use Sunscreen: Apply a high SPF, broad-spectrum sunscreen to any exposed skin, including your face, neck, arms, and legs. Reapply every two hours, or more frequently if you sweat heavily. Stay in the Shade: Seek shade whenever possible, especially during the peak sun hours between 10 am and 4 pm. Use tents or natural formations for shade during breaks. Protect Your Eyes: Wear sunglasses with UV protection to shield your eyes from harmful rays and prevent eye strain caused by the desert's brightness. Hydrate: Drink plenty of water to stay hydrated in the hot and dry desert climate. Dehydration can worsen the effects of sun exposure. Limit Outdoor Activities During the Most Intense Heat: Plan your desert activities during the early morning or late afternoon when temperatures are milder, and the sun is less intense. Use Sunshades or Umbrellas: If available, use sunshades or umbrellas during stops to provide additional shade. Cover Exposed Skin: Use scarves or shawls to cover your head, neck, and face, especially when the sun is at its peak. After-Sun Care: In the evenings, use after-sun care products like aloe vera gel or moisturizing lotions to soothe and moisturize your skin. Avoid Reflective Surfaces: Be mindful of the sun's reflection off sand or other surfaces, as it can intensify exposure. If you do get sunburned: Get Out of the Sun: Move to a shaded or indoor area to protect your skin from further sun exposure. Cool Compresses: Apply cool compresses or take a cool bath to help soothe the burned skin. Hydrate: Drink plenty of water to help your body recover from dehydration due to sunburn. Moisturize: Apply aloe vera gel or a moisturizing lotion to the affected area to help soothe the skin. Over-the-counter Medications: Over-the-counter pain relievers like ibuprofen can help reduce pain and inflammation. Avoid Further Sun Exposure: Stay out of the sun until your skin has healed to prevent further damage. If your sunburn is severe or if you experience symptoms like blistering, fever, or chills, it's best to seek medical attention promptly. By following these precautions and taking care of your skin, you can enjoy your vacation in Morocco while minimizing the risk of sunburn and related issues. Remember that the sun's rays can be strong, even on cloudy days, so always take precautions to protect yourself.
  • Is it safe to travel to Morocco?
    Traveling to Morocco is very safe. In fact, Morocco is one of the safest countries in Northern Africa and the Arab world. As with any destination, Journey Morocco encourages you to be mindful and take necessary precautions when traveling. Millions of visitors travel to Morocco each year without encountering any safety issues. However, like any travel destination, it's essential to be aware of certain considerations to ensure a safe and enjoyable trip: Crime: Petty theft and pickpocketing can occur in crowded tourist areas, so it's advisable to stay vigilant and keep your belongings secure. Violent crime and gun crime is extremely rare in Morocco. Scams: Tourists may encounter various scams, such as unofficial tour guides or fake products. Be cautious and use reputable services. Terrorism: Morocco has implemented security measures to protect tourists and residents from the threat of terrorism, but travelers should remain aware of their surroundings. Protests: Demonstrations and protests are quite rare, but can occur in Morocco. Avoid large gatherings, and stay informed about the local situation. Cultural Sensitivity: Respect local customs and traditions, especially in more conservative areas. Health and Hygiene: Stay hydrated, use sunscreen, and be mindful of food safety to avoid health issues. Desert and Outdoor Activities: If engaging in desert activities or trekking, choose licensed operators and follow safety guidelines. Before your trip, it's always a good idea to check the latest travel advisories issued by your government and consult with experienced travelers or travel agencies for up-to-date information. Additionally, consider purchasing comprehensive travel insurance to cover any unexpected incidents. Overall, by exercising common sense, staying informed, and respecting local customs, you can have a safe and memorable experience in Morocco. Please keep in mind that situations may change, so it's crucial to stay informed about the current travel conditions before your departure.
  • I am an ethnic, cultural or religious minority. What do I need to know for my trip to Morocco?
    As an ethnic, cultural, or religious minority traveler to Morocco, it's essential to be aware of the country's cultural norms and customs, as well as potential challenges you may encounter. While Morocco is generally welcoming to tourists, including those from diverse backgrounds, there are some considerations to keep in mind: Cultural Respect: Respect local customs and traditions, particularly in more conservative areas. Dress modestly, especially in religious sites, and be mindful of Islamic practices. Language: Arabic and French are the primary languages spoken in Morocco. Learning a few basic phrases in Arabic or French can be helpful and appreciated by the locals. Tolerance and Diversity: Morocco is a diverse country with people from various ethnic, cultural, and religious backgrounds. Major cities like Marrakech, Casablanca, and Fez are more cosmopolitan and accustomed to diversity. Racism and Prejudice: While overt racism is not common in Morocco, like any country, there may be isolated incidents of prejudice. Being aware of your surroundings and using common sense can help you avoid any uncomfortable situations. LGBTQ+ Travelers: Morocco's attitudes towards LGBTQ+ rights and relationships are mixed. Public displays of same-sex affection may attract attention, especially in more conservative areas. Photography: Always ask for permission before taking photos of individuals, especially women, as some may prefer not to be photographed. Religious Practices: While Islam is the dominant religion in Morocco, there is a level of religious tolerance. Be respectful of Islamic practices, especially during Ramadan. Food Considerations: If you have dietary restrictions, communicate your needs clearly, especially when dining in local restaurants. Local Etiquette: Learning about local customs and greetings can go a long way in showing respect and building rapport with the locals. Safety: Morocco is generally safe for tourists, but like in any country, it's advisable to exercise caution and be aware of your surroundings, particularly in crowded tourist areas. It's essential to approach your trip with an open mind, a positive attitude, and an appreciation for the cultural diversity of Morocco. While you may encounter some cultural differences, the majority of guests to our Kingdom have positive experiences and find the Moroccan people to be warm, welcoming, and hospitable. Embrace the opportunity to immerse yourself in the rich history, art, and traditions of our beautiful country.
  • Help! I want to take a driving tour or safari, but I get car-sick. What do I need to know?
    Journey Morocco is dedicated to making your visit to Morocco as enjoyable as possible. Whilst planning your personalized, custom Diamond Experience Itinerary, we request that you kindly make us aware of each small detail you wish us to account for - including potential motion illness. We will take preventative measures from the start to ensure your maximum comfort without compromising your must-see sites or activities. These measures may include: Selection of a tour vehicle with specialized tyres for a smoother ride Selection of a more quiet tour vehicle Inviting you to sit in the front passenger seat, which is known to reduce car-sickness Having ginger ale available to sip and reduce nausea Providing additional small snacks or refreshments so your stomach isn't empty Taking more frequent rest stops Driving at slower speeds Taking paved, smoother roads whenever possible Having a sickness-sack available and ready for use Avoiding areas, rest stops, shops or cafes where people are known to smoke There are also some preventative measures for reducing motion illness that you can take prior to, and during, your Moroccan journey: Applying gentle pressure to the P6 pressure point on the ear is known to reduce motion sickness Visit an acupuncturist prior to your trip. They can apply small patches on your ears to prevent motion illness before it occurs Pressurized wristbands to reduce car-sickness Avoid eating spicy, greasy or fatty foods Consume a small meal before you leave, avoid travel on an empty stomach Find a focal point in the distance and fix your gaze on this Avoid using your smartphone, reading, or watching movies while in a moving vehicle Eat dry crackers Bring an anti-nausea medication, such as Dramamine, from home. Always consult your medical provider first Adjust your position or change seats Aromatherapy and essential oils such as eucalyptus, peppermint and lavender are thought to reduce motion-illness
  • Help! I've lost something on my trip to Morocco, and I didn't realize it until after we left. Can you help me get it back?
    If you have lost something during your trip to Morocco and you've already departed, you should immediately reach out to us as soon as possible. Inform us about the details of your lost item and provide us with as much information as possible, such as the date, time, and location where you think you may have lost it or last remember having it. We will do our very best to assist you in getting your lost item back, including, but not limited to: Contact Local Partners: Journey Morocco lworks with local partners throughout Morocco. We are happy to reach out to them and to inquire about your lost item. Check with your Riad: We will contact the riad(s) where you stayed in Morocco and check if your item was found in your room or the common areas. Transportation Providers: If you used any specific transportation services during your trip, we will ask your chauffeur to see if they have located your item in the vehicle. Local Authorities: We may be able to assist you in reaching out to the local police or relevant authorities in Morocco to inquire about your lost item. While Journey Morocco can assist you with contacting local resources, they cannot guarantee the recovery of the lost item. It's essential to keep in touch with them regularly to check on any updates. itinerary, and any relevant contact information. Remember that the chances of retrieving a lost item decrease with time, so it's essential to act promptly. Be sure to provide Journey Morocco with detailed information about the lost item, your itinerary, and any relevant contact information. Once your item is located, depending on whether or not you are still on your tour of have gone home, we will coordinate with you to have it returned in the most efficient way possible. While Journey Morocco can assist you with contacting local resources, they cannot guarantee the recovery of the lost item. It's essential to keep in touch with them regularly to check on any updates. Lastly, if the lost item has significant value or is essential to your travel, consider contacting your embassy or consulate in Morocco for further assistance.
  • I would like to take a camel or donkey ride, see monkeys or other wildlife, or look at the tree goats during my trip to Morocco, but I don't want to support animal cruelty. What do I need to know?
    If you want to experience camel or donkey rides, see wildlife like monkeys, or observe the famous tree goats in Morocco without supporting animal cruelty, there are some important things to consider: Choose Ethical Tour Operators (such as Journey Morocco): Look for tour operators or guides who prioritize animal welfare and follow ethical practices. Research and read reviews to find operators that treat animals with care and respect. Avoid Overloading: Make sure that the animals used for rides are not overloaded with excessive weight, as it can be harmful to their health and well-being. Observe from a Distance: When observing wildlife like monkeys or tree goats, maintain a respectful distance to avoid causing stress to the animals or disturbing their natural behaviors. Respect their Habitat: Ensure that you do not disturb or damage the natural habitat of the animals you encounter. Say No to Animal Performances: Avoid attractions that involve animals performing tricks or stunts, as they may have undergone harsh training methods. Ask Questions: Don't hesitate to ask tour operators about their practices and how they care for their animals. Responsible operators will be happy to share their approach to animal welfare. Report Cruelty: If you witness any form of animal cruelty or mistreatment, report it to local authorities or animal welfare organizations. Support Conservation Efforts: Consider visiting reputable wildlife sanctuaries or conservation centers that work to protect and rehabilitate animals. By being mindful of these guidelines, you can enjoy the beauty of Morocco's wildlife and landscapes while contributing to the well-being of the animals and supporting ethical practices in tourism.
  • Is it okay to pet or feed stray animals in Morocco?
    One of Morocco's charms is its abundance of animals, everywhere you go. On your trip, you're likely to see camels, donkeys, horses, dogs, cats, and goats - just to name a few! There are many stray animals in the cities and villages across Morocco. It's fine to feed them small scraps - many locals feed and care for stray pups and kittens, offering them shade, cushions, treats and water. These animals tend to be quite tame and are accustomed to people. It is unadvisable to touch, pick up, lift, pet or snuggle the stray animals - no matter how cute and friendly they are! How come? Stray animals in Morocco do not receive proper veterinary care or routine vaccinations Stray animals may be carriers of rabies or other diseases They might be carriers of fleas, lice or parasites All animals can instinctually bite a perceived thread or unexpected movement The strays you see are not routinely bathed and may have enjoyed rolling around in some muck Stray dogs and cats who approach people sometimes have litters nearby, and beg for food to bring it back to their puppies or kittens. However, they are fiercely protective of their babies and do not like strangers to discover their hideaways. So please, share your leftovers with these curious critters, and take a few photographs, but do not pet them. If you simply could not resist petting a stray animal, please avoid touching your face ad belongings, then notify yourJourney Morocco Concierge or Local Guide immediately so that we can find a place for you to clean and sanitise your hands. While it may be tempting to pet or feed stray animals in Morocco, it is generally not recommended. Stray animals can carry diseases and may not be accustomed to human interaction, which can lead to unpredictable behavior. Additionally, feeding stray animals can encourage them to rely on humans for food, which can perpetuate the stray animal population and create potential health and safety issues. If you come across stray animals during your trip to Morocco and wish to help, the best course of action is to support local animal welfare organizations or initiatives that provide proper care, food, and medical attention to stray animals. These organizations work to address the stray animal population in a responsible and sustainable manner. If you encounter animals in need of immediate assistance due to injury or distress, it's best to let your guide know, and they will advise the best course of action. Ultimately, showing kindness and compassion towards animals is commendable, but it's essential to do so in a way that promotes their well-being and supports responsible animal welfare practices.
  • Is it okay to pet or feed Moroccan wildlife?
    It is generally not advisable to pet or feed Moroccan wildlife during your vacation. While it might seem like a kind gesture, interacting with wild animals can be harmful to both you and the animals themselves. Here are some reasons why it's best to avoid petting or feeding wildlife: Safety Concerns: Wild animals can be unpredictable and may perceive human interaction as a threat. They can react defensively, leading to potential injuries for both you and the animal. Disturbing Natural Behavior: Feeding wildlife disrupts their natural foraging patterns and can make them dependent on humans for food. This can lead to aggressive behavior and an increased risk of spreading diseases among wildlife. Health Risks: Wild animals may carry diseases that can be transmitted to humans through bites, scratches, or contact with their bodily fluids. Environmental Impact: Feeding wildlife can alter their ecological balance and negatively impact their natural habitat. It may also attract other unwanted pests or predators. Legal Regulations: Some areas may have strict rules against feeding or interacting with wildlife to protect the animals and preserve the ecosystem. Instead of petting or feeding wildlife, consider the following alternative ways to appreciate and support Morocco's natural beauty: Observe from a Distance: Admire wildlife from a safe distance to avoid any disturbance to their natural behavior. Photography: Capture the beauty of Moroccan wildlife through photography while maintaining a respectful distance. Responsible Tourism: Support wildlife sanctuaries and conservation initiatives that prioritize animal welfare and promote responsible tourism practices. Nature Tours: Join guided nature tours with experienced Journey Morocco guides who can provide insights into local wildlife while respecting their natural habitats. By being mindful of the impact of our actions on wildlife and their habitats, we can contribute to the preservation and protection of Morocco's diverse and beautiful natural environment.
  • How is the cell phone service in Morocco? Is there a signal in the desert or mountain? Do I need to buy a local phone?
    Morocco has reliable cellular service. All major international mobile carriers have networks or towers throughout the region. We encourageyou to check with your mobile phone provider prior to departure, to confirm or adjust your roaming data and international coverage. Morocco has three licensed telecom providers: Orange Maroc (formerly Metidil), Maroc Telecom, and Inwi. Some guests find it more convenient and affordable to swap your SIM card for a Moroccan one for use on their trip. There are cellular carriers and SIM card providers at the major airports who will invite you to purchase a Moroccan SIM card. These tend to be morse expensive than if purchased elsewhere. If you would like to obtain a Moroccan SIM card, your Diamond Concierge can recommend the most affordable places to do this. VoIP and web-based messaging services that work over wi-fi like WhatsApp, Messenger or Skype can be good alternatives for international calling.
  • What kind of electrical plugs or outlets are use in Morocco?
    There are two associated plug types, types C and E. Plug type C is the plug which has two round pins and plug type E is the plug which has two round pins and a hole for the socket's male earthing pin.
  • What is the electrical voltage in Morocco?
    Morocco operates on a 220V supply voltage and 50Hz.
  • I'm bringing a laptop or electronic equipment. Will it be okay in the heat?
    Laptops and electronic equipment are generally designed to withstand normal operating temperatures, and they should be fine in the typical heat of Morocco. Exceptions are during the summer, in the south, and in the Sahara Desert; we want to avoid exposing your sensitive equipment to prolonged extreme sun or heat. Leave laptops and equipment in your air-conditioned riad when possible. Many video cameras, DSLR and modern cameras are made to withstand extreme conditions and temperatures. Check your equipment's operating manual for details. However, it's essential to take some precautions to ensure their safety and performance: Avoid Direct Sunlight: Exposing your laptop or electronic devices to direct sunlight for extended periods can cause overheating and potential damage. Keep them in the shade when not in use. Use a Protective Case: Carrying a padded and protective case for your laptop can offer some insulation against temperature changes and provide extra cushioning during travel. Keep in a Cool Place: When not in use, store your laptop in a cool and dry place, such as an air-conditioned room or a well-ventilated area. Use a Cooling Pad: If you plan to use your laptop extensively in warmer conditions, consider using a cooling pad to help dissipate heat and maintain optimal performance. Allow for Cooling Time: If your laptop gets warm during use, give it some time to cool down before packing it away or using it again. Protect from Dust: In desert regions or dusty environments, keep your electronic devices protected from dust and sand to prevent clogging of vents and cooling systems. Use a Voltage Converter: If you are bringing electronic equipment from a country with a different voltage, make sure to use a voltage converter or check if your devices can handle the local voltage. By taking these precautions, you can help ensure that your laptop and electronic equipment remain in good working condition during your trip to Morocco, even in warmer temperatures.
  • Is there free wi-fi in Morocco?
    Most hotels, riads and hostels in Morocco offer complementary, fast, and reliable wi-fi for their guests. We are happy to confirm connectivity on your behalf when booking your lodging. Luxury desert camps, and Atlas Mountain resorts offer wi-fi, though due to their remote locations, the network can be less stable at times, and you might find that it cuts out occasionally. Journey Morocco vehicles offer complementary wi-fi. Restaurants and cafes, particularly ones near popular tourist sites, also tend have available wi-fi.
  • How can I avoid pickpockets in Morocco?
    Like in many tourist destinations, pickpocketing can be a concern in Morocco, especially in crowded areas and popular tourist spots. However, it's essential to keep in mind that the majority of visitors have safe and enjoyable experiences in the country. To minimize the risk of falling victim to pickpocketing or theft, here are some tips to follow: Stay Vigilant: Be aware of your surroundings and keep an eye on your belongings at all times, especially in crowded places like markets, public transportation, and tourist attractions. Use Anti-Theft Accessories: Consider using anti-theft bags or accessories with hidden zippers, slash-resistant straps, or RFID-blocking features to protect your valuables. Avoid Flashy Displays: Keep expensive items, like cameras, smartphones, and jewelry, discreetly hidden when not in use to avoid drawing attention. Use Hotel Safes: When staying in accommodation, utilize the hotel safe to store passports, extra cash, and other valuable items. Divide and Conceal: Divide your cash and credit cards and keep them in different pockets or pouches to reduce the impact if one is stolen. Be Cautious with Strangers: Be wary of overly friendly strangers or distractions that could be attempts to create opportunities for theft. Avoid Dark and Isolated Areas: Stick to well-lit and busy streets, especially at night, and avoid poorly-lit or isolated areas. Be Mindful on Public Transport: Be extra cautious on buses, trains, and other forms of public transportation, where pickpockets may operate. Remember that no destination is entirely free of pickpocketing or theft risks. By staying vigilant, using common sense, and taking precautions, you can significantly reduce the likelihood of encountering any issues during your trip to Morocco.
  • If a child approaches me, are their parents nearby?
    If a child approaches you in Morocco, their parents or guardians may or may not be nearby. In some cases, children might be selling small items or begging for money on their own, while in other instances, they might be part of a group or family that engages in such activities together. It's important to approach these situations with empathy and caution. While some children may genuinely be in need, giving money directly to child beggars is not recommended as it can perpetuate a cycle of dependency and potentially encourage more children to beg instead of attending school. If you wish to help, consider supporting local organizations or charities that work to improve the lives of underprivileged children in Morocco. These organizations can provide better assistance and resources to address the root causes of poverty and offer education, healthcare, and support to vulnerable children. Additionally, engaging with children in a positive and respectful manner can have a more meaningful impact. Instead of giving money, you can try to interact with them through conversation, play, or by showing interest in their culture and daily life. Remember that decisions regarding giving money to child beggars or supporting local initiatives are personal choices. By being mindful and thoughtful, you can make a positive difference in a way that supports sustainable solutions and helps create a better future for children in Morocco. If you suspect that a lost child has approached you in Morocco, it's important to handle the situation with care and take appropriate steps to ensure the child's safety. . Here's what you can do: Tell your Journey Morocco Guide and let them handle the situation. They can speak to the child in Arabic or French and see if their parents are nearby or find out their phone number. Stay Calm and Approachable: Remain calm and approachable to make the child feel safe. Avoid showing any signs of panic or distress. Communicate with the Child: If you speak the local language or a common language, try to communicate with the child gently. Ask their name and if they are lost or need help. Look for Parents or Guardians: Scan the immediate area to see if the child's parents or guardians are nearby. If you spot them, approach them calmly and inform them about the situation. Seek Assistance from Locals: If you are unable to communicate with the child or locate their parents, seek assistance from nearby locals or shopkeepers. They may be familiar with the child or know their family. Inform Authorities: If you cannot locate the child's parents or guardians and you believe the child is genuinely lost or in distress, contact the local authorities or police. They can help reunite the child with their family and ensure their safety. Do Not Take the Child with You: Avoid taking the child with you, even with good intentions, as this may cause further confusion and distress. It's best to wait for the appropriate authorities to handle the situation. Stay with the Child: If the child is scared or upset, stay with them to provide comfort and reassurance until help arrives. Remember that each situation is unique, and your priority should be the safety and well-being of the child. It's essential to act responsibly and seek appropriate assistance from local authorities or trusted individuals in the area to help reunite the child with their family.
  • Is it safe to leave my belongings unattended for a few minutes in Morocco?
    It is generally not advisable to leave your belongings unattended in any public place, including Morocco. While Morocco is a relatively safe country for travelers, opportunistic theft can occur in busy tourist areas or crowded places. Your Journey Morocco chauffeur and guide are happy to watch your belongings for you while you explore. We can lock any unneeded items in the boot of the car. Leaving your belongings unattended, even for a few minutes, can make them an easy target for pickpockets or thieves. It's crucial to be vigilant and take precautions to protect your belongings: Keep Valuables Secure: Use a money belt, neck pouch, or a secure bag with zippers to keep your valuables close to your body and out of sight. Use Locks: If you're staying in accommodation, use the provided lockers or a small travel lock to secure your belongings when you're out. Be Cautious in Crowded Places: Be extra cautious in crowded areas, markets, and public transportation, as these are common spots for pickpocketing. Avoid Flashy Displays: Keep expensive jewelry, cameras, and gadgets discreetly hidden to avoid drawing attention. Split Your Money: Divide your cash and cards into separate pockets or pouches to minimize the loss if one gets stolen. Stay Mindful: Stay aware of your surroundings and keep an eye on your belongings at all times. Use Anti-Theft Accessories: Consider using anti-theft bags or accessories with hidden zippers and slash-resistant straps. By being proactive and mindful of your belongings, you can greatly reduce the risk of theft and enjoy a safer and more pleasant travel experience in Morocco.
  • What are some known tourist scams in Morocco I can watch for and avoid?
    While Morocco is a beautiful and welcoming country, like any tourist destination, it's essential to be aware of potential scams. Here are some known tourist scams in Morocco that you can watch out for and avoid: Fake Guides: Be cautious of individuals who approach you claiming to be official guides. Always hire registered guides from reputable sources, such as Journey Morocco, to ensure a safe and reliable experience. Henna Scam: In popular tourist areas, some street artists may offer to apply henna tattoos on your hand as a friendly gesture, but later demand a high fee for their service. Be clear about any charges beforehand or avoid such offers altogether. Unofficial Help: Some locals may offer unsolicited help or directions and then expect payment in return. Politely decline or offer a small tip if you genuinely appreciate their assistance. Artisan Cooperatives: Touts might try to convince you to visit specific artisan cooperatives where you may feel pressured to buy goods at inflated prices. It's best to research reputable stores in advance or purchase from legitimate shops. Taxi Scams: Always use official taxis with working meters or agree on the fare before starting the journey. Some drivers might overcharge unsuspecting tourists. Spice Market Trick: In spice markets, be cautious when purchasing spices as some vendors may add unnecessary items to your purchase to increase the cost. Carpet Scams: If you're not interested in buying a carpet, be firm in declining offers to visit carpet shops, as some salespeople can be persistent. Money Exchange: Be wary when exchanging money on the street or outside official exchange bureaus, as the rates might not be fair, and you could end up with counterfeit currency. Palm Tree Photo: In some areas, locals may request payment for taking photos with palm trees or other scenic backgrounds. It's best to clarify if any fees are involved before taking photos. Closed Attraction Scam: If someone tells you that a particular attraction is closed and offers to take you to another place, verify the information with official sources. To avoid falling victim to these scams, it's essential to stay vigilant, do your research, and rely on official or reputable services whenever possible. Use common sense, trust your instincts, and be cautious when dealing with strangers, especially in crowded tourist areas.
  • Is there violent crime in Morocco?
    Morocco is generally considered a safe country for travelers, and violent crime is relatively low compared to many other destinations. However, like in any country, crime can occur, and it's essential to take precautions to ensure your safety. Petty crimes such as pickpocketing and theft are more common in crowded tourist areas, markets, and public transportation, especially in larger cities like Marrakech and Casablanca. To avoid becoming a target of petty theft, it's crucial to be vigilant, keep your belongings secure, and avoid displaying signs of wealth. While violent crime is not prevalent, it's still advisable to exercise caution and follow basic safety guidelines. Avoid walking alone at night in poorly lit or unfamiliar areas, and be aware of your surroundings. Stick to well-traveled routes and reputable accommodations. Morocco's government takes tourist safety seriously, and police presence is common in popular tourist areas to ensure the safety of visitors. Tourists are generally welcomed warmly, and the local population is friendly and helpful. By staying informed, using common sense, and being aware of your surroundings, you can enjoy a safe and memorable experience while traveling in Morocco. Always follow local laws and customs, and if you have any concerns or emergencies, don't hesitate to seek assistance from the local authorities or your embassy or consulate.
  • While on vacation in Morocco, someone put henna on my hand without my permission, and I don't want it. What should I do?
    If someone in Morocco has put henna on your hand without your permission, and you don't want it, you can take the following steps: Stay Calm and Assertive: Remain composed and assertive when addressing the situation. Don't feel obliged to pay for the henna or accept any demands. Communicate Clearly: Politely and firmly tell the person who applied the henna that you did not consent to it and that you want it removed immediately. Ask for Removal: Request that the henna be removed at once. You can use hand gestures or simple phrases in Moroccan Arabic such as "لا" (la) meaning "no" or "خلي الحناء تمشي" (khalī l-ḥinā' tmšī) meaning "remove the henna." Seek Assistance: If the person insists on payment or becomes aggressive, seek help from your Journey Morocco guide, nearby locals, shopkeepers, or other tourists. Many Moroccans are hospitable and will assist you in such situations. Wash It Off: If possible, find a nearby restroom or water source and wash off the henna yourself. Report the Incident: If you feel uncomfortable or unsafe, report the incident to the local authorities or tourist police, especially if you believe it was a deliberate attempt to scam or harass you. Learn for the Future: Be cautious and assertive in similar situations in the future. Politely decline any unsolicited offers, especially from street artists or vendors. Remember that your comfort and boundaries should be respected, and you have the right to refuse any service or product you didn't consent to. Trust your instincts and take appropriate steps to ensure your well-being during your time in Morocco.
  • Is it okay to make hand-signals, such as the peace sign or thumbs-up while in Morocco?
    In Morocco, hand signals like the peace sign or thumbs-up are generally well understood and not considered offensive. However, it's essential to be aware of cultural differences and considerate of local customs. Thumbs-Up: While the thumbs-up gesture is generally seen as a positive sign in many Western cultures, in some Middle Eastern and North African countries, including Morocco, it can be interpreted as offensive or vulgar. It's best to avoid using the thumbs-up gesture to prevent any misunderstanding. Peace Sign: The peace sign is widely recognized as a symbol of peace and is generally acceptable in Morocco. It is unlikely to cause any offense. It's always a good practice to observe the locals and follow their lead in using hand signals. If you're unsure about the appropriateness of a particular gesture, it's best to refrain from using it. Instead, rely on friendly facial expressions and simple verbal greetings, such as "hello" or "thank you," to communicate with locals. This approach shows respect for the local culture and traditions while promoting positive interactions during your stay in Morocco. In Morocco, some hand signals that are considered inappropriate or vulgar and should be avoided include: Thumbs Down: Similar to many other cultures, the thumbs-down gesture in Morocco signifies disapproval or a negative response. It is better to use verbal communication to express dissatisfaction rather than using this hand signal. Middle Finger: The middle finger gesture is universally known as an offensive gesture and should never be used in any context in Morocco or any other country. Showing the Sole of Your Shoe: Pointing the sole of your shoe towards someone is considered disrespectful in Moroccan culture, as shoes are seen as unclean. Avoid pointing your feet or showing the sole of your shoe to others. Beckoning with One Finger: Using one finger to beckon someone is considered rude and disrespectful in Morocco. If you need to call someone over, use an open hand gesture. Crossing Fingers: Crossing your fingers can be seen as a gesture of deception or insincerity in some cultures, so it's best to avoid using it in Morocco. Extended Hand: Offering your hand for a handshake when greeting someone of the opposite gender is generally not practiced in traditional Moroccan culture. It's better to wait for the other person to extend their hand first. Patting on the Head: Touching someone's head, especially of an elder or a person of authority, is considered disrespectful in Moroccan culture. Remember that cultural norms may vary, and what might be acceptable in your culture may not be in Morocco. To avoid any misunderstandings or unintentional offense, it's best to be mindful of local customs and observe how locals interact. When in doubt, a friendly smile and respectful demeanor will go a long way in creating positive interactions during your time in Morocco.
  • Is it okay to take photos of strangers in Morocco?
    In Morocco, as in many other countries, it's generally considered polite to ask for permission before taking photos of strangers, especially if you are capturing close-up portraits or candid shots. Respect for privacy is important, and not everyone may be comfortable with having their picture taken without consent. While some locals may be happy to be photographed, others may prefer not to be in pictures. Always approach people with a friendly and respectful demeanor when requesting to take their photo. A simple smile and asking "May I take a photo?" in Moroccan Arabic ("ممكن أن ألتقط صورة؟" - mōmkin 'an 'altaqtu suwarah?) or French ("Est-ce que je peux prendre une photo ?") will usually suffice. It's important to be sensitive to cultural norms and local customs while photographing in Morocco. In certain places, like religious sites or markets, photography might be restricted, and it's essential to follow any guidelines or rules. Additionally, avoid taking photos of sensitive subjects, such as military installations, government buildings, or private properties, as doing so may lead to issues with local authorities. Yes, it can be considered rude and disrespectful to take photos of people wearing traditional dress without their permission. In many cultures, including in Morocco, taking photos of people, especially women, without consent is seen as an invasion of their privacy and can be considered offensive. Traditional dress often has cultural, religious, or personal significance, and photographing someone without permission can be intrusive and disrespectful of their values and beliefs. It's important to remember that people are not tourist attractions, and their culture and personal space should be respected. If you want to take photos of people in traditional dress, always seek their consent first. Approach them politely, smile, and ask if it's okay to take their picture. Showing respect for their privacy and customs will not only make the interaction more positive but also help you connect with the local culture in a meaningful and respectful way. Respecting people's wishes and seeking permission before taking photos not only shows cultural sensitivity but also helps you connect with the locals and create meaningful interactions during your travel in Morocco.
  • While on vacation in Morocco, I took a photo and somebody got mad at me or asked for payment. What do I do?
    Many Moroccans you meet, such as shopkeepers and restaurant staff, are more than happy to take a photo with you, if you request one. Some people, especially in the rural areas, are not amenable to being photographed and may become upset if photographed without consent. Your Journey Morocco Concierge and Local Guide will discreetly advise you on when it is or is not proper to take photos. It is strongly advised not to photograph worshippers or people wearing hijab or other religious garb. Photographing worshippers and people without their permission can cause people to become agitated, in some cases, requesting to see and delete your photographs. Additionally, women in white dress and head scarves are very recently widowed. Kindly avoid taking their photograph. We encourage our guests to be courteous, circumspect and respectful of others throughout your journey. By handling the situation with politeness and cultural sensitivity, you can turn a potentially awkward moment into a learning experience and continue enjoying your vacation in Morocco with positive interactions and meaningful experiences.
  • I'm a photographer or filmmaker. How can I protect my sensitive equipment from extreme temperatures?
    As a photographer or filmmaker, protecting your sensitive equipment from Morocco's extreme temperatures is essential to ensure its longevity and optimal performance. Here are some tips to safeguard your gear: Use a Camera Bag or Case: Invest in a high-quality camera bag or case that provides adequate padding and protection from dust, sand, and temperature fluctuations. Look for bags with weather-resistant materials and compartments designed to fit your specific equipment. Use Lens and Camera Covers: When not in use, keep your camera and lenses covered with lens caps and camera body caps to protect them from dust and debris. Use UV and ND Filters: Consider using UV filters to protect your lenses from dust, scratches, and harsh sunlight. ND (Neutral Density) filters can help control exposure in bright conditions. Keep Equipment in the Shade: When not actively shooting, keep your equipment in the shade to avoid direct sunlight exposure, which can cause overheating and damage. Avoid Sudden Temperature Changes: Extreme temperature fluctuations can cause condensation to form inside your camera and lenses. To prevent this, allow your equipment to acclimate slowly when moving from hot to cold environments. Carry Silica Gel Packets: Place silica gel packets in your camera bag to help absorb moisture and prevent mold or condensation issues. Keep Spare Batteries: Extreme heat or cold can affect battery performance. Carry spare batteries and keep them in a cool, dry place. Cover Your Gear in Sandstorms: If you encounter a sandstorm, protect your equipment by sealing it in a plastic bag or using rain covers designed for cameras. Clean Your Gear Regularly: Dust and sand can accumulate on your equipment. Clean your camera and lenses regularly with a soft brush and lens cleaning tools. Monitor Temperature and Humidity: Use a portable thermometer and hygrometer to monitor temperature and humidity levels, so you can take appropriate precautions. By taking these precautions and being mindful of the environmental conditions, you can protect your sensitive equipment and ensure that it performs optimally throughout your photography or filming journey in Morocco.
  • I am very sensitive to the sun and heat stroke. What do I need to know when traveling to Morocco?
    If you are sensitive to the sun and at risk of heatstroke, it's essential to take extra precautions when visiting Morocco, especially during hot and sunny periods. When you are planning your trip, inform us of your needs and we will arrange your activities so that you are inside or in the shade during the hottest parts of the day. Here are some important tips to keep in mind: Stay Hydrated: Drink plenty of water throughout the day, even if you don't feel thirsty. Dehydration can worsen the effects of heat and increase the risk of heatstroke. Seek Shade: Avoid prolonged exposure to direct sunlight, especially during the hottest hours of the day (usually from late morning to mid-afternoon). Stay in shaded areas or indoors when possible. Wear Protective Clothing: Dress in lightweight, loose-fitting, and light-colored clothing that covers your skin to protect it from the sun's rays. Consider wearing a wide-brimmed hat and sunglasses with UV protection. Use Sunscreen: Apply a broad-spectrum sunscreen with a high SPF rating to all exposed skin, including your face, neck, arms, and legs. Reapply sunscreen every two hours or after swimming or sweating. Take Breaks: Take frequent breaks in cool, shaded areas to allow your body to cool down and rest. Use Cooling Accessories: Carry a small handheld fan, a cooling towel, or a spray bottle with water to help you stay cool. Avoid Strenuous Activities: Minimize physical exertion, especially during the hottest parts of the day. Save more strenuous activities for cooler times. Stay Indoors During Extreme Heat: If the temperature is exceptionally high, consider staying indoors in air-conditioned spaces during peak heat hours. Know the Signs of Heatstroke: Be aware of the symptoms of heatstroke, such as a high body temperature, rapid pulse, headache, dizziness, nausea, confusion, and unconsciousness. If you or anyone in your group experiences these symptoms, seek medical attention immediately. Inform Your Journey Morocco Guide and Travel Companions: Let your travel companions know about your sensitivity to the sun and heatstroke so that they can also keep an eye out for your well-being. By taking these precautions and being mindful of the heat, you can enjoy your trip to Morocco while minimizing the risk of heat-related health issues. It's crucial to prioritize your health and safety to make the most of your vacation.
  • I have a disability and require an accommodation or special assistance during my tour of Morocco. What do I need to know?
    If you have a disability and require accommodation or special assistance during your tour with Journey Morocco, it's essential to communicate your needs clearly and in advance. Here are some important steps to take: Inform Journey Morocco: Let us know about your specific disability and the accommodations or assistance you require. Providing this information in advance will allow them to make the necessary arrangements and ensure a smooth and enjoyable experience for you. Discuss Itinerary and Activities: Discuss your itinerary and the activities planned during the tour with Journey Morocco. Some locations or attractions may have limited accessibility, and they can work with you to find suitable alternatives or make necessary adjustments. Accessibility Information: Ask Journey Morocco about the accessibility of accommodations, transportation, and sites you'll be visiting. Ensure that the hotels, vehicles, and attractions can cater to your specific needs. Medical Supplies and Equipment: If you use any medical supplies or equipment, such as a wheelchair, walking aids, or medications, make sure to bring enough for the duration of your trip. Also, consider bringing a copy of your prescriptions and important medical documents. Accessible Accommodations: Request accessible accommodations that meet your requirements, such as rooms with wider doorways, grab bars in the bathroom, or accessible showers. Transportation Assistance: Inform Journey Morocco if you need assistance with boarding or exiting vehicles, and discuss options for accessible transportation if needed. Local Guides: Depending on your specific needs, Journey Morocco may be able to provide local guides who are knowledgeable about disability-friendly attractions and facilities. Language Support: If you require language support in communicating your needs or any medical requirements, let Journey Morocco know in advance. Emergency Plan: Discuss an emergency plan with Journey Morocco in case any medical or accessibility-related issues arise during the trip. We have an emergency plan in place to handle any medical or accessibility-related issues that may arise during the vacation. Be Flexible and Patient: While Journey Morocco will do their best to accommodate your needs, it's essential to be flexible and patient, as some situations may require adjustments on the spot. we are committed to being highly adaptable, ensuring that each esteemed guest feels comfortable and at ease throughout their journey. Remember, open communication with Journey Morocco is crucial to ensure ≈ can provide the necessary assistance and make your trip to Morocco as comfortable and enjoyable as possible. By working together, you can have a memorable travel experience tailored to your specific needs and requirements. Journey Morocco is committed to providing disability-friendly services and ensuring that all guests have a comfortable and enjoyable experience during your Moroccan vacation. Some of the disability-friendly services they may offer include: Accessible Transportation: Journey Morocco can arrange for accessible vehicles equipped with ramps or lifts to accommodate guests with mobility challenges. They ensure that transportation is comfortable and convenient for everyone. Accessible Accommodations: Journey Morocco works with hotels and accommodations that have disability-friendly features, such as wider doorways, grab bars in bathrooms, accessible showers, and rooms located on the ground floor for easier access. Local Guides: Journey Morocco can provide knowledgeable local guides who are familiar with disability-friendly attractions and facilities. These guides can offer assistance and support tailored to individual needs. Itinerary Customization: Journey Morocco will tailor your itinerary to include disability-friendly attractions and activities. They ensure that guests can fully participate in the planned experiences and make adjustments if needed. Language Support: If guests require language support in communicating their needs or any medical requirements, Journey Morocco can provide translation services to facilitate communication with local staff. Assistance with Medical Needs: Journey Morocco can arrange for necessary medical assistance or help guests find nearby medical facilities if required. Accessibility Information: Journey Morocco provides guests with detailed information about the accessibility of sites, attractions, and accommodations to help them plan their activities accordingly. Supportive Staff: Journey Morocco's staff is trained to be understanding and accommodating, providing necessary assistance and support throughout the trip. By offering these disability-friendly services, Journey Morocco aims to create an inclusive and welcoming environment for all guests, ensuring that everyone can make the most of their Moroccan vacation.
  • I use a wheelchair, walker, or cane. What do I need to know about traveling to Morocco?
    If you use a wheelchair, walker, or cane, it's important to consider how that might impact your vacation to Morocco. While Morocco is becoming more accessible, some challenges may still arise, particularly in older or less developed areas. However, with proper planning and communication with your tour operator, many excursions and activities can be adjusted to accommodate your mobility aids. Here are some considerations and potential adjustments: Transportation: Ensure that your transportation, whether it's private or part of a tour, is wheelchair accessible or can accommodate your walker or cane. Discuss this with your tour operator in advance. Accommodations: Choose hotels that offer accessible rooms with wider doorways, grab bars, and roll-in showers. Inform the hotel about your specific needs when making reservations. Excursions: Work with your tour operator, such as Journey Morocco, to plan excursions that are wheelchair-friendly or suitable for mobility aids. Opt for attractions and sites with accessible entryways and pathways. Guides: Request knowledgeable guides who are experienced in accommodating travelers with mobility challenges. They can assist you during tours and provide insights on accessible areas. Terrain Consideration: Keep in mind that some areas in Morocco may have uneven terrain or cobblestone streets, which can be challenging for wheelchairs. Your tour operator can help you select accessible routes and attractions. Pace and Rest Stops: Request a slower pace for excursions, allowing you to comfortably enjoy each site. Plan for regular rest stops to prevent fatigue. Accessibility Information: Gather information on the accessibility of specific sites and attractions beforehand. Reach out to local tourism offices or check online resources. Cultural Sites: Some historical or cultural sites may have limited accessibility due to their age and preservation efforts. Discuss alternative experiences or arrangements with your tour operator. Communication: Learn some basic Arabic phrases or carry a translation app to communicate your needs with locals and tour guides. Emergency Plan: Ensure that your tour operator has an emergency plan in place to handle any unexpected situations. By proactively addressing these considerations and working closely with your tour operator, your Moroccan vacation can be adjusted to accommodate your cane, wheelchair, or walker. While there may be challenges, with proper planning, you can have a fulfilling and enjoyable travel experience in this captivating country.
  • Who should I contact in the event of a medical emergency on my trip?
    We are committed to ensuring your safety and wellbeing for the duration of your stay with us in Morocco. We understand that it might feel scary to think about the unlikely possibility of experiencing an emergency while overseas, particularly when you don't speak or read the language. Important things to know: Your Diamond Concierge will be available and on-call to you 24/7 throughout your trip. You will have their direct phone number You will be provided with the Journey Morocco primary phone number Our staff are trained in first aid and CPR. Your Diamond Concierge always knows the nearest hospital and medical facility to any location we visit, no matter how remote. Emergency contact numbers in Morocco: 15 - Dial for medical emergency, ambulance 15 - Dial for fire emergency 19 - Dial for police (city) 177 - Dial for police (outside of city) To call a Moroccan number, you'll need to use the country calling code +212 or 00212. Embassy and Consulate phone numbers in Morocco:
  • I have difficulty walking up stairs. What do I need to know while on holiday in Morocco?
    Although you have difficulty walking up stairs, there are still many ways to make the most of your holiday in Morocco and have a wonderful experience. Here are some tips to ensure a comfortable and enjoyable trip: Choose Accessible Accommodations: Look for hotels or accommodations that offer accessible rooms or have elevators to minimize the need to climb stairs. Plan Accessible Activities: Prioritize visiting attractions and sites that are wheelchair or mobility aid-friendly. Many popular tourist sites in Morocco have accessible pathways or ramps. Hire an Experienced Guide: Consider hiring a local guide who is familiar with accessible routes and can customize tours to accommodate your needs. Use Public Transportation: Many cities in Morocco have public transportation options that are accessible. Check with local authorities or your hotel for information on accessible transportation options. Discuss Your Needs with Tour Operators: If you plan to join guided tours, communicate your requirements with the tour operator in advance. They can help ensure that the activities are suitable for your mobility level. Take Advantage of Private Tours: Private tours can provide more flexibility and can be tailored to your specific needs, allowing you to explore at a comfortable pace. Use Mobility Aids: Bring your walker, cane, or wheelchair to assist with mobility. Ensure that it's in good condition and suitable for the terrain. Pace Yourself: Don't hesitate to take breaks and rest when needed. Pace your activities throughout the day to avoid overexertion. Focus on Accessible Cities: Some cities in Morocco, like Marrakech, offer more accessible infrastructure compared to others. Consider visiting these cities where you'll find more amenities catered to those with mobility challenges. Engage with the Local Culture: Enjoy the vibrant culture of Morocco through experiences like traditional music performances, local markets, and delicious cuisine, which are accessible to all. Remember, while some areas may have stairs or uneven terrain, there are still many accessible and enjoyable aspects of Morocco to explore. By planning ahead, communicating your needs, and choosing appropriate activities, you can have a memorable and enriching holiday in this beautiful country.
  • Will you pick me up and drop me off at my airport or ship port?
    Yes, your chauffeur will be waiting to welcome you when your ship or flight arrives. Prior to your departure, we ensure that you are at your destination with more than enough time to get through security and make it to your port or airport gate.
  • How will I be able to identify my Journey Morocco chauffeur?
    Your driver will meet you in the welcome area. They will be holding a sign with your name on it. A concierge from Journey Morocco will also be on call for you via WhatsApp and mobile phone to provide you with their name and description or vehicle license plate.
  • Do your vehicles have AC and heat?
    Every vehicle in the Journey Morocco fleet is equipped with working air conditioning and heat.
  • Are your vehicles new and modern?
    Every vehicle in the Journey Morocco fleet is late model (no more than 5 years old) and equipped with all modern comforts and conveniences. There may be certain exceptions off-road, all terrain vehicles when older models have proven to be safer and perform better on rugged desert topography or a vintage car has been requested by our guest.
  • How are your vehicles maintained?
    Journey Morocco vehicles are fully detailed, cleaned and inspected after every completed tour or excursion. Any maintenance issues are promptly corrected. Our fleet is subject to regular and routine maintenance. Each vehicle is again inspected for safety and cleanliness prior to each tour begins. There is no smoking allowed in our vehicles. In the highly unlikely event of an unexpected mechanical issue while on tour, a replacement vehicle will be deployed to your location as soon as possible to resume your tour without interruption.
  • What safety precautions do you take?
    All chauffeurs working for Journey Morocco have done the necessary training and hold the licenses and insurances required to provide chauffeur service in Morocco. Our chauffeurs are highly experienced and have clean driving records. We always drive with the guest's utmost safety an comfort in mind. We will take the most efficient, safest route to your destination. Any changes or deviations from your planned route will be presented to you, for approval, in advance, with an explanation of why the change is suggested (for example, road construction, unanticipated poor weather conditions or heavy traffic). Our guest feedback system ensures chauffeurs meet our strict standards and requirements. This includes reliability, safety, professional appearance, language skills, and friendliness. All chauffeurs have been advised to get vaccinated and they have also changed several parts of the typical ride experience. Chauffeurs can also provide guests with a mask upon request in case they would like to wear one, and they offer hand sanitizer.
  • How are your drivers trained?
    All chauffeurs working for Journey Morocco have completed the necessary training and hold the licenses and insurances required to provide chauffeur service in Morocco. Our chauffeurs are highly experienced and have clean driving records. We also have our own in-house training program which all chauffeurs must complete to be able to perform rides.
  • Do you and all of your drivers have valid driver and operating licenses?
    Yes, all Journey Morocco chauffeurs have valid drivers licenses and are authorized to operate tour vans, busses, and vehicles.
  • Are you fully insured? Can we see proof of coverage and registration, if requested?
    Journey Morocco as a company, our drivers, and our fleet vehicles are insured with comprehensive coverage. It is our pleasure to show you proof of current insurance and registration upon request.
  • Are your vehicles equipped with cell phone charging stations?
    Journey Morocco vehicles are equipped with USB ports. We have a variety of cell phone charging cables including: Apple Lightning ports for iPhones and USB-C cables for Samsung mobile phones and tablet devices. You are welcome to bring your own charging cable if you prefer.
  • Are your vehicles equipped with wi-fi?
    Our vehicles are equipped with free, secured wi-fi for guests of Journey Morocco. In some remote locations in Morocco, such as within the High Atlas Mountains or Sahara Desert, the signal might become weak or unavailable.
  • What forms of payment do you accept?
    Journey Morocco is pleased to offer a variety of payment methods. We also offer payment in tranches. What forms of payment do you accept? Major credit cards Debit card payment (backed by Visa or MasterCard) ACH bank transfer Paypal MoneyGram Western Union Remitly Xoom
  • Something came up and I need to change my dates. How can I do that?
    In most cases, dates can be adjusted within a few hours of your expected arrival. Journey Morocco is empathetic to all of the unexpected delays that can happen during transit. It is recommended to let us know any significant changes to your planned dates, times or destinations as soon as you become aware of them. We are flexible and are happy to work with you to ensure that your trip is smooth, fun, safe, and enjoyable. Please contact your Diamond Concierge to discuss changes to your travel dates and make alternate arrangements. No-shows, unapproved changes or adjustments, or alternations to your schedule outside of the scope of our agreement are subject to forfeiture of some, or all of your deposit, as outlined in the terms of our agreement.
  • My dates changed, and my trip will be shorter than expected. What do I need to know?
    In most cases, dates can be adjusted within a few hours of your expected arrival. Journey Morocco is empathetic to all of the unexpected delays that can happen during transit. It is recommended to let us know any significant changes to your planned dates, times or destinations as soon as you become aware of them. We are flexible and are happy to work with you to ensure that your trip is smooth, fun, safe, and enjoyable. Please contact your Journey Morocco Concierge to discuss changes to your travel dates and make alternate arrangements. For trips that are shorter than originally planned, we are happy to refund the portion of your payment for the days you will not be here, including all activities, excursions, lodging, meals and other fees. No-shows, unapproved changes or adjustments, or alternations to your schedule outside of the scope of our agreement are subject to forfeiture of some, or all of your deposit, as outlined in the terms of our agreement.
  • I need to cancel my entire trip. What is your refund and cancellation policy?
    It is recommended to let us know of your need to cancel as you become aware of the issue. We are flexible and are happy to work with you to ensure that your trip is smooth, fun, safe, and enjoyable. Please contact your Journey Morocco Concierge to discuss changes to your travel dates and make alternate arrangements or confirm your cancellation and refund terms. No-shows, unapproved changes or adjustments, or alternations to your schedule outside of the scope of our agreement are subject to forfeiture of some, or all of your deposit, as outlined in the terms of our agreement. Cancellations made 30 days or more in advance of your arrival qualify for a full refund to the original method of payment, minus any applicable bank, card processing and transfer fees. Cancellations made less than 30 days before your arrival date are subject to a cascading refund schedule, which will be shared with you Journey Morocco Concierge prior to payment of your deposit.
  • I need to cancel my trip due to a force majeure. What do I need to know?
    Force majeure trip cancellations fall under our general cancellation policy. For this reason, Journey Morocco highly recommends you invest in travel insurance. Our Trip Designers would be happy to provide you with some suggestions of trustworthy travel insurance providers. While we don't provide insurance coverage ourselves, and are not affiliated with any service offering travel insurance, we understand the importance of having peace of mind on your trip. We know it's not the best feeling to have your vacation interrupted by a sudden or unforeseen event, but having force majeure coverage on your travel insurance policy will help you save a lot of headaches if you are. In most cases, policies do not include force majeure as a regular feature; nevertheless, you might discover it as a policy extension or add-on. This type of insurance policy covers natural disasters or significant occurrences like storms, floods, earthquakes, and harsh weather. Political upheaval, civil unrest, military disturbances, nuclear disasters, insurrection, and revolt may also be covered. However, terrorist acts are not covered by force majeure and fall under a different portion of the policy. The incident must occur following the day you purchased your policy for coverage to be available. The occurrence is categorized as a "known event" and is not covered by the travel insurance policy if coverage is acquired after it occurred.
  • I can't get enough of Morocco and want to extend my trip. What do I need to know?
    We're thrilled that you're enjoying your trip to Morocco and are excited to have you stay longer. Please let us know the dates of your travel extension as much in advance as possible. This will allow us ample time to make arrangements for overnight accommodations, activities, and local guides. Depending on the adjustments, type of trip you have, and your personal requirements, we will discuss any additional costs of your tour, and outline the details as to what it includes. We require payment in advance for extended tour services, within 24 hours of notifying us of your updated travel dates.
  • What currency should I bring for my trip to Morocco?
    The Moroccan dirham is the official monetary currency of Morocco. It is issued by the Bank Al-Maghrib, the central bank of Morocco. One Moroccan dirham is subdivided into 100 santimat. Some, but not all, foreign currencies can be exchanged in Morocco. US Dollars, Euros, and British Pounds Sterling can be exchanged in Morocco. Australian and Canadian dollars aren't accepted. In some tourist places you can pay for hotels, restaurants, and activities in USD, EUR, or GBP, but only banknotes are accepted.
  • How to choose the best ATM and good currency conversion rates during my stay in Morocco?
    Your Journey Morocco Concierge can suggest reliable banks in the area who have lower-cost and lower-fee ATMs. We suggest to avoid the cash exchanges at the airports, and private ATMs, as their conversion rates tend to be less favourable. Choosing the Best ATM and Getting Good Currency Conversion Rates in Morocco Research Local Banks: Before your trip, research reputable local banks in Morocco that have a wide network of ATMs. Stick to well-known banks to minimize the risk of using unreliable machines. Check Your Home Bank's Partners: Inquire with your home bank to see if they have partner banks in Morocco. Using partner banks may result in lower fees for ATM withdrawals. Avoid Airport ATMs: ATMs at airports often have higher fees and less favorable exchange rates. It's better to wait until you reach your accommodation or a more central location to withdraw cash. Opt for Local Currency: When using ATMs, choose to be charged in the local currency (Moroccan Dirham) rather than your home currency. This way, you'll avoid dynamic currency conversion fees and get a better rate from your home bank. Inquire about Fees: Before making a withdrawal, check with your home bank to understand the fees associated with international transactions. Some banks offer fee waivers for specific account types or travel packages. Use ATMs in Secure Locations: To ensure your safety, use ATMs located in well-lit, busy areas, such as shopping malls or reputable hotels. Avoid using machines that appear suspicious or are located in secluded places. Compare Conversion Rates: If you need to exchange cash, compare rates at different currency exchange offices or banks. Avoid exchanging money at touristy spots, as they may offer less favorable rates. Consider Prepaid Travel Cards: Investigate the option of using prepaid travel cards, which can be loaded with Moroccan Dirhams in advance. These cards often offer competitive rates and can be a convenient way to manage your spending. Notify Your Bank: Prior to your trip, inform your home bank about your travel dates and destination to prevent any potential issues with using your card abroad. By following these tips, you can choose the best ATM, get favorable currency conversion rates, and ensure a smooth financial experience during your stay in Morocco.
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WE'RE HERE TO ASSIST

We know how excited you are for your trip, and we're excited to meet you! Here at Journey Morocco, we understand that you might have a lot of questions, especially if this will be your first visit to the Kingdom of Morocco. 

Throughout the years, we've experienced almost every query, situation, or unexpected circumstance visitors to Morocco may encounter during their stays. That means we're equipped to handle nearly anything that comes up. to keep your journey smooth and comfortable.

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Frequently asked questions about visiting Morocco

We realize how excited you are for your upcoming trip to Morocco, and understand you have a lot of questions. Our FAQ section has answers to nearly everything you want to know. 

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Disability-accessible Morocco Atlas Mountains & Sahara travel 

No matter the prism through which you experience the world, you will discover a sumptuous fusion of sensory delights, tailored especially for you, in Morocco.

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Get in touch with us online or via WhatsApp

From your first point of contact with  Journey Morocco's team of expert travel veterans, we are friendly, accommodating, and available 24/7. 

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